Case Manager, High ComplexityLocation: Darwin, NT, Australia
Time Type: Full time
Posted on: 5 Days Ago
Job Requisition ID: 326269
Primary DetailsCase Manager - Workers' Compensation Type: Permanent, full time
The opportunity We currently have a permanent full time opportunity to join our Workers Compensation Claims Business as a Case Manager. In this role, you will play an integral part in providing superior claims service, determining proper policy coverage to conclude, investigate, and evaluate assigned cases.
As a Case Manager, you will take pride in delivering an exceptional customer experience at every touchpoint. You are self-motivated, with a keen attention to detail, capable of maintaining high standards during times of change, and resilient when facing challenges.
Your new roleFace-to-face contact with stakeholders through case conferencing, claims reviews and on-site visits.Adhere to set timeframes, ensure compliance with all legislative codes and company policies, and enter accurate information on all claims onto our database.Provide support and guidance to injured people throughout their claim.Build and maintain strong relationships with customers.Work in a fast-paced and dynamic work environment.Provide end to end claims management for your client portfolio, drawing on your exceptional customer service and decision-making skills to achieve return to work objectives.About youTo be successful in this role, you will have:
A highly empathetic customer approach and ability to maintain a calm and professional demeanour when processing claims.An engaging and courteous phone manner with the ability to type and talk concurrently.The ability to build rapport and provide timely solutions and recommendations with diverse customers.Resilience with the ability to work both independently and as part of a team in a fast-paced dynamic environment.Strong computer and numeracy skills with the ability to pick up new systems quickly.Previous experience in customer service, administration and/or operational roles.An understanding of general insurance and relevant industry legislation and/or previous experience within insurance, claims and industry related roles is highly advantageous but not mandatory for all areas.About QBEWe can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.
With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too?
BenefitsWe offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
'Hybrid Working' – a mix of working from home and in the office to enhance your work/life balance.Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice.18 weeks' gender-equal flexible leave for all new parents, including paid super.The ability to maximise retirement savings through voluntary super contributions and company matching.Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums.Additional leave and support through QBE's Family Domestic Violence First Responder Network.Discounts on insurance products, car hire, hotels, goods, and services including benefits through our various sports and arts sponsorship partners.Rewards & RecognitionWe value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice.2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards.Platinum employer in the Australian Workplace Equality Index – the definitive national benchmark on LGBTIQ+ workplace inclusion.Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates.Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads).Family Friendly Accredited employer since 2021.Winner Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards 2023.Winner Organisational Development category at the Australian HR Institute (AHRI) Awards 2022.APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at ******.
Application Close Date: 02/08/2024 11:59 PM
About UsWe are an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. Our product portfolio includes property, motor, crop, energy, marine and aviation. We employ a team of around 13,000 people in 27 countries around the world.
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