Case Manager | Family Support Services

This is an Aboriginal and/or Torres Strait Islander designated roleFull time position based at CAAPS Aboriginal CorporationSalary Package an additional $15,900 annually & 5 weeks annual leave About Us Anglicare NT supports people, strengthens communities and advocates for social justice across the Northern Territory. We deliver over 90 diverse services across urban regional and remote areas of the NT. If you want to make a sustainable difference in people's lives through strengths-based approaches and capacity building initiatives; talk to us about meaningful career opportunities.
We offer great benefits, including: - Further training and development options.
- Flexible working conditions; five (5) weeks annual leave.
- A strengths-based environment.
We also offer great salary packaging options that can significantly increase your take-home pay.
About the Program Family Support Service Greater Darwin is a partnership between CAAPS and Anglicare NT and provides support and assistance to families to keep their children safe, reunify children in care with their birth family and support pregnant mothers to grow up healthy and safe children. Families are supported to build relationships, strengthen parenting skills, maintain a safe home environment for their children and increase their participation within community.
About the Opportunity This position has dual management arrangements between Anglicare NT and CAAPS and is located at CAAPS.
As the Case Manager, you will play a crucial role in delivering strength-based, trauma-informed, and culturally affirming practical in-home support to families primarily referred by Territory Families Housing and Community (TFHC). Your focus will be on child-centered, family-focused casework, aiming to create nurturing environments, enhance parental capacity, and uphold family unity. This Case Management role requires flexibility and periodic after-hours work.
You will: Provide intensive in-home support to high-risk families, focusing on building their strengths and resilience. Implement trauma-informed practices to address the complex needs of families and children. Collaborate closely with families to develop and implement individualised support plans. Advocate for families to access essential services and community resources. Ensure families connect with their community, culture, and country. Foster positive outcomes through respectful and participatory practices. Build and maintain collaborative relationships with service providers and community stakeholders. Note:  This is an Aboriginal and/or Torres Strait Islander designated role. Therefore, only Aboriginal and/or Torres Strait Islander peoples are eligible to apply. For further information on this exciting opportunity, please contact Mardi Tschirpig, Manager Children & Family Services on 08 8946 4800 Applications are assessed on a rolling basis, so speed is key. The sooner you apply the better! Please note: It is a requirement that prior to commencing in this role, you must possess a Working with Children (Ochre Card), a National Criminal History Check (within 3 months ) and a current Northern Territory driver's licence. As part of the recruitment process, you will be required to address the key selection criteria on the online application on the Anglicare NT website. Anglicare NT is a Child Safe, Equal Employment Opportunity (EEO) employer and strongly encourage Aboriginal and Torres Strait Islander people to apply. Receiving and maintaining vaccines can reduce health risks and is one control mechanism to maintain the health and wellbeing of all employees, contractors, volunteers, visitors and the people we work with. In line with Anglicare NT's commitment to a full life and social justice for all, it is mandatory for all Anglicare NT employees (paid and volunteer) to ensure specific vaccine schedules are current and maintained. In relation to COVID-19, this includes a primary course (dose one and two) and booster dose within one month of becoming eligible for booster dose (subject to medical exemption). Vacancy Description - APPROVED Position Description Case Manager (FSS-GDR) JUNE 2024.pdf (136 kB)
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As required by the Privacy Act 1988 (Cth), Anglicare NT manages your personal information in accordance with the 13 Australian Privacy Principles which govern standards, rights and obligations around:
The collection, use and disclosure of personal informationAn organisation or agency's governance and accountabilityIntegrity and correction of personal informationThe rights of individuals to access their personal information. Scope This policy covers:
The people we work with, supporters and donorsAnglicare NT Board of Directors and Sub-Committee, employees and volunteersAll contractors, consultants, representatives and agents engaged by Anglicare NTAny students on fieldwork placements or people undertaking work placements at Anglicare NT. Definitions Personal Information Includes a broad range of information, or an opinion that could identify an individual. What is personal information will vary, depending on whether a person can be identified or is reasonably identifiable in the circumstances.
Sensitive Information Refers to personal information that is about a person's racial or ethnic origins, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientations or practices, criminal record, health, genetics or biometric information or templates.
Principles Why We Collect and Use Your Personal and Sensitive Information Anglicare NT collects and uses personal information when it is necessary for service delivery and organisational activities, or otherwise required by law. The personal information provided by you is our primary source data collection.
Information for the People We Work with and Donors Anglicare NT collects and uses certain kinds of personal information on the people we work with and donors for a range of reasons. This can include sensitive information on your race, ethnic origins or health. Examples of personal information Anglicare NT may require from you include:
Your name, age, gender and contact information so that responses to inquiries and referrals to services can be provided.Details on your engagement or disengagement with a service to analyse the effectiveness of a service.Your bank or card details so that donations can be processed.Whether you are Indigenous or of ethnic origin so you can be referred to appropriate services.Whether you suffer from any mental or physical disabilities or have any health conditions or limitations in order to refer you to appropriate services. ' Information for Staff, Volunteers or Other People Performing Work or Services for Anglicare NT If you are performing or applying for work with Anglicare NT, we will collect and use your personal information for a broad range of recruitment, human resource, service delivery and other purposes.This includes sensitive information on your criminal history.
How We Collect and Hold Your Personal Information Anglicare NT will generally collect and use your personal information by consent. You may be asked for your consent directly or it may be implied from the situation. Anglicare NT will take particular care to obtain your consent when the personal information we are collecting or using is of a sensitive nature.
There are some situations where Anglicare NT may need to collect or use your personal information without consent. This may be because it is impracticable to obtain your consent, we need to use your personal information to protect you or others' safety or we are required to collect or use the information to comply with a law or court/tribunal order.
Information that You Give to Anglicare NT If you provide personal information in person, over the phone, by fax, email, in writing or another form then that information may be held and used by Anglicare NT.
Information Collected Through our Website Anglicare NT does not collect personal information about you when you visit Anglicare NT websites, unless you choose to provide such information.
Using 'cookies' we anonymously track visits to compile statistical information about the use of our website. If you would prefer not to allow the use of 'cookies', you can adjust the settings of your chosen browser to turn them off or notify you when 'cookies' are being used. In addition, Anglicare NT may use 'Google Analytics' from time to time. For more about how Google collects and processes data, please see Google's privacy policy at www.google.com/policies/privacy/
The Anglicare NT website may from time to time contain links to other sites. Anglicare NT is not responsible for the content and the privacy practices of other organisations and other websites and we encourage you to examine each sites privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.
Information Collected Through Social Networking Services Anglicare NT uses social networking services such as LinkedIn, Twitter, YouTube, Instagram and Facebook to communicate to the public about our work. When you communicate with us using these services, we may collect your personal information, but we only use it to help us to communicate with you and the public. The social networking service will also handle your personal information for its own purposes. These services have their own privacy policies, you can access their privacy policies on their websites.
Information Collected from Other Parties Sometimes Anglicare NT receives your personal information from a third party. Anglicare NT may accept this personal information when it is unreasonable or impracticable for us to collect it directly from you. Examples of this type of personal information could include a report from a medical practitioner or from a government agency.
Holding Your Information Anglicare NT takes care to store your personal information in safe and secure locations. Only people with a requirement to access information are able to access your personal information. Information may be held in a physical file in an Anglicare NT office or secure storage facility or in a digital format in a database or on a server held in secure locations.
Anglicare NT has put in place a range of security mechanisms including (but not limited to) user authentication, access controls, firewalls and security monitoring.
Disclosing Your Personal Information Anglicare NT will not disclose personal or sensitive information unless:
You have provided written consent to do soThe use or disclosure of the personal information is required by law, a court/tribunal order, police or other enforcement bodyThere is suspicion of an offence(s) being committed and the information is needed to actThe information is required to lessen or prevent a serious threat to an individual's life, health or safety or to public health or safety. Quality of Personal Information To ensure that the personal information Anglicare NT collects is accurate, up-to-date and complete we:
Record information in a consistent format Where necessary, confirm the accuracy of information we collect from a third party or a public source Promptly add updated or new personal information to existing records Regularly audit our contact lists to check their accuracy We also review the quality of personal information before we use or disclose it. Accessing and Changing Personal Information Held by Anglicare NT If Anglicare NT holds personal information on you, then you can request to access or change the information. Under the Privacy Act, you have the right to ask for access to personal information that we hold about you and ask that we correct that personal information. Once a request is made, Anglicare NT will provide a response and organise to give you access to or change personal information.
When making a request to access personal information, you can request what format you would prefer to receive the information. However, access to some types of information may require you to receive the information in person in the presence of an Anglicare NT staff member.
We will ask you to verify your identity before we give you access to your information or correct it, and we will try to make the process as simple as possible. A signed consent form may also be required.
In some circumstances Anglicare NT may deny access to information. Reasons you may be denied access to your personal information include that the information would be harmful to you or others or it would be unlawful to provide the information. Similarly, not all requests to change information will be granted. Anglicare NT will only agree to change personal information that is inaccurate, out of date, irrelevant or misleading. Anglicare NT will provide a written notice that outlines the reasons for the refusal.
Requests to access or change your personal information can be made by contacting Anglicare NT:
A response will be provided as soon as possible.
If further service or program specific information is required, please discuss with an Anglicare NT staff member.
Office of the Australian Information Commissioner If you believe Anglicare NT has taken an unreasonable time to respond to your privacy complaint, or you are dissatisfied with the outcome of a decision, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner (OIAC). The OIAC can be contacted on 1300 363 992 or www.oaic.gov.au .
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