Case Manager - Assisted Passage Apply locations: Sydney
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: R000069440
About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com.
Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.
Government & Defence provides specialised logistics expertise, including relocation services. We manage and deliver a range of services on behalf of the Australian Department of Home Affairs in order to support Refugee and Humanitarian Visa applicants with the medical assessment process and subsequent travel to Australia.
The RoleWe are looking for an experienced Case Manager to join our Government & Defence Division based in Parramatta, NSW. You will support key case management activities for your offshore colleagues including centralised processing of travel bookings and the approving of reimbursement to our major supplier(s).
As a Case Manager in our Global Operations Centre, you will:
Be assigned to a region or case management team in order to act as a central reference point for your assigned offshore colleagues supporting any routine policy and process referrals.Monitor workflow for your offshore team to ensure key stage gates and KPIs are managed.Periodically manage very sensitive cases end to end and/or case manage during periods of surge or in emergency.Manage all travel bookings for the customers in line with client policy & arrival window requirements.Process and approve all reimbursements from Medical Rescue and any other suppliers reimbursed through Move Maestro.Support service requests and enquiries from Humanitarian Service Providers in Australia as it relates to travel and arrival information.About YouTo be successful in this role, you will need:
Fluency (oral) in Swahili mandatory.Proven experience in case management or in a similar administrative role.Experience in medium to large sized organisations that deliver comparable services (e.g., Global Mobility, Assignment Management, managed services, Insurance or Travel) would be advantageous.Successful completion of relevant in-house Competency Assessments.Proficiency in Microsoft suite of products including Outlook, Excel, and Word.The ability to become technically proficient in Move Maestro.EligibilityBlue Card/Working with Children Certification or the ability to obtain this.Must be an Australian Citizen and be able to hold and maintain relevant security clearances.What Moves You?At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.
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