Career Opportunities: Customer Service Team Leader (9703)Requisition ID 9703 - Posted - Australia - Victoria - Customer Service - NuseedAt Nuseed, we recognise that plants have the unique and incredible ability to help solve critical global challenges like climate change, human nutrition and soil health. This mindset has made Nuseed a global agricultural innovator, enabling the transformation of oilseed crops into sustainable, lower-carbon sources of plant-based nutrition and energy.By unlocking the intrinsic value and commercial potential of canola, carinata, sorghum, sunflower and energy cane to deliver VALUE BEYOND YIELD, Nuseed empowers growers and end-customers to rapidly scale to meet current and emerging demand for generations to come.Established in 2006, Nuseed has 10 locations in Australia, Europe, North America, and South America, sales in more than 30 countries and three proprietary innovation centers including one in Horsham, Victoria. Nuseed is the Seed Technologies Platform of Nufarm Limited (ASX: NUF).How can you inspire innovation at Nuseed?Are you enthusiastic about providing an exceptional customer experience? Are you someone who enjoys guiding and nurturing a team, and prepared to learn more about the agriculture seeds industry? We invite you to join us in Horsham, Victoria, in the role of Customer Service Team Leader.About the RoleAt Nuseed we pride ourselves on being easy to do business with, being knowledgeable and being transparent. You will join an established team, and hands-on support and training will be provided.The Customer Service Team Leader's priority is to provide an exceptional customer experience. You will achieve this through your naturally customer-centric mindset which will see you striving to respond effectively to customer enquiries and working to ensure orders are processed accurately and timely.What will you be doing?As team leader of a small and critical team you will be responsible for coordinating day to day tasks and providing training and development.Build and maintain effective communication channels with both internal and external stakeholders.Conduct regular reporting and analysis for informed decision-making.Coordinate the Canola seed portfolio, including order management, dispatch, and customer communications.Proactively monitor and manage the end-to-end canola portfolio, identifying, communicating, and resolving issues as they arise.What We're Looking ForYou have a customer-centric mindset.You have high level of attention to detail and strive for excellence in your work.You are a strong communicator and use this strength to build relationships internally and externally.You appreciate and understand the power of collaboration.You have well-developed organisational and administrative skills.What's in it for you?This is a permanent role and an opportunity to join a global organisation with purpose where you can contribute to.As part of this role you will have access to:A competitive salary and incentive program.Employee Assistance Program.Career development opportunities and training to set you up for success.Vehicle leasing through salary sacrifice.Discounted health insurance.If you are inspired by the prospect of being a part of something bigger, we want to hear from you.We are an equal opportunity employer, and we value diversity. All employment decisions are decided based on qualifications, merit, and business needs. We are committed to building an inclusive environment for all Nuseed employees.
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