About Us At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,000 staff and 600 volunteer staff are committed to high quality services and care. Uniting AgeWell provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org About the Role We have an exciting opportunity for a Full-time Scheduling/roster coordinator - Care Organiser to join our Swan Hill team. The primary purpose of the position is to manage and to support the effective delivery of Uniting AgeWell Home Care programs. This includes managing client and Home Care Workers (HCW) rosters for optimal service delivery, maintaining relationships with internal and external stakeholders, responding to client's enquiries, and supporting the client's journey to enhance their independence and quality of life. Key Responsibilities Accurately maintain and coordinate schedules and rostering requests linking our care staff with our clients Developing and maintaining relationships with clients and/or their carers to ensure their care needs are being provided in a timely and quality manner Proactively identify and address rostering challenges, scheduling conflicts, and find solutions to ensure client satisfaction. Match client needs and preferences with our employees' skills, and availability Action and document phone calls and/or communication relating to scheduling, including but not limited to sick call, rostering issues, change request, client enquiries Communicate roster changes to clients and care staff effectively Apply a continuous improvement approach to Uniting AgeWell's service delivery About You You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home. This is the place for you if you have: Experience in creating & maintaining rosters and in an administration role would be highly regarded Experience using client management systems Excellent communication skills with a compassionate and empathetic approach to your work You will thrive in a fast paced and varied environment and have the ability to multi-task between phone calls, emails and scheduling Strong attention to detail, and problem solving abilities Excellent time management and highly organised Ability to work both within a team and autonomously Essentials for working in Aged Care A current Working With Children's card Current and required flu and COVID-19 Vaccinations Have Australian working rights Are able to pass a national police clearance and/or NDIS clearance Why work for Uniting AgeWell? Be a part of a values based organisation Join one of Victoria's leading aged care providers in one of the fastest growing industries Work in your local community and make a difference to the lives of our clients Career pathways, education and training opportunities Benefits, including salary packaging and access to our Employee Assistance Program Be inspired and make a change with Uniting AgeWell. Apply now. For more information, please contact our Recruitment Team at ****** Job Reference #13252 Applications close once a preferred candidate has been identified
