Our Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors, and other medical staff.
Care Navigators are key members of The Quarter Jack Surgery team. They are trained to work with all the resources available to them, which may include signposting patients to another service, offering self-help advice, or booking with an appropriate clinician in the practice's multi-disciplinary team. This work is often referred to as care navigation.
The following are the core responsibilities of a Care Navigator. There may be an occasional requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
Job SummaryCare Navigator Responsible to Operations Manager
Knowledge, Skills, and Experience RequiredGood team working skillsAble to provide a professional and warm welcome to our patientsAbility to maintain confidentialityGood telephone manner and inter-personal skillsGood standard of general educationAbility to work with a methodical and careful approachFlexibility to adjust work patterns to meet additional workload as it arisesAbility to remain calm and well-organised under pressureIT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systemsAble to multi-task and prioritiseEmpathyHonestyPunctualityMain Duties of the JobSee attachment
About UsSee attachment
Person SpecificationExperienceEssentialHealthcareDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer DetailsEmployer NameThe Quarter Jack Surgery
AddressRodways Corner
Wimborne
Dorset
BH21 1AP
Employer's Websitehttps://www.quarterjacksurgery.co.uk/
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