Our Care Navigators provide the first point of contact for our patients and act as a focal point of communication between patients, doctors, and other medical staff.
Care Navigators are key members of The Quarter Jack Surgery team. They are trained to work with all the resources available to them, which may include signposting patients to another service, offering self-help advice, or booking with an appropriate clinician in the practice's multi-disciplinary team. This work is often referred to as care navigation.
The following are the core responsibilities of a Care Navigator. There may be an occasional requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
Job Summary Care Navigator
Responsible to Operations Manager
Knowledge, Skills, and Experience Required Good team working skills Able to provide a professional and warm welcome to our patients Ability to maintain confidentiality Good telephone manner and inter-personal skills Good standard of general education Ability to work with a methodical and careful approach Flexibility to adjust work patterns to meet additional workload as it arises Ability to remain calm and well-organised under pressure IT-literate, able to use email effectively, with basic knowledge of web-based and windows-based systems Able to multi-task and prioritise Empathy Honesty Punctuality Main Duties of the Job See attachment
About Us See attachment
Person Specification Experience Essential Healthcare Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details Employer Name The Quarter Jack Surgery
Address Rodways Corner
Wimborne
Dorset
BH21 1AP
Employer's Website #J-18808-Ljbffr