About Us: Alpha Support at Home is an 100% South Australian owned & operated company, managed by a professional team with over 50 years nursing experience. We are focused on providing the best level of support to our clients and nursing and support staff.
The Opportunity: We are looking for an exceptional Case Manager, passionate about Aged Care, to join our Adelaide office in the key role of Care Coordinator in our Community team. The role will include responsibility for delivery of home care packages in the community aged care sector. This position will also be an integral point of contact for clients and staff and provide support to the broader community team as required.
This role is rewarding & often challenging and no two days are the same. A quick thinker who can make decisions & excel under pressure will thrive in the role and become an integral part of our supportive team.
Key Responsibilities: Coordinate & take responsibility for client services;Undertake & manage key account tasks;Work within our client services team working with Aged & Community Care;Build & maintain relationships with clients, care workers, nurses & referral sources;Provide in-field support to agency staff, including performance management & review;Ensure compliance with relevant standards & regulatory requirements;Maintain strict privacy & confidentiality standards;Work effectively & with empathy, with people from all ages & from varying cultural backgrounds;Manage clinical incidents & complaints;To succeed in this position you will be able to demonstrate the following
Skills & Experience: Previous case management experience, including Home Care Packages;Experience in business development & marketing;Experience working with vulnerable persons including elderly people & people with a disability;Outstanding organisational skills & the ability to multi-task & prioritise workloads;Excellent written & verbal communication skills & the ability to engage with a diverse range of stakeholders;Ability to work autonomously & as part of a team;High-level of computer literacy & attention to detail & accuracy in data entry;Experience receiving & successfully managing incidents and complaints;Qualification in nursing or an allied health profession is advantageous.A salary range will be negotiated based on skills and experience.
Please submit your resume & cover letter (Word or PDF format) via Seek. For any questions or enquiries, please contact Roger Cengarle, Operations Manager Community on ******** .
YNA is committed to an inclusive workforce & encourages applications from people of culturally diverse backgrounds, including those who identify as part of the Australian Aboriginal and/or Torres Strait Islander Community.