Home Care Assistance Gold Coast is seeking a Care Advisor / manager to join us in
our mission to Change the Way the World Ages. We provide older adults with
quality care that enables them to live happier, healthier lives at home. Our
services are distinguished by the calibre of our caregivers, the responsiveness
of our staff and our expertise in Live-In care. We embrace a positive, balanced
approach to aging centred on the evolving needs of older adults.
As a Care Advisor / manager, you would assist clients and their families with
decisions related to aging, available services and long-term care planning. This
individual will assess each family situation by evaluating the client's
functionality, health, emotional state and living environment, as well as their
financial and legal needs, in an effort to enhance their overall quality of life.
Essential Duties & Responsibilities: Uses professional care management skills to independently assess and reassess client status, including physical and mental health, social resources, environmental safety, economic resources and functional ability. Drafts, implements and revises the client Care Plan to ensure appropriateness, effectiveness, efficiency and client satisfaction. Collaborates with families and other third-party services providers to facilitate care coordination and information sharing. Provides supportive counselling to and conflict resolution with clients and family members; serves as an advocate for the well-being of the client. Makes referrals to appropriate community agencies such as crisis intervention, legal advocacy and counselling agencies for medical, mental, physical, financial, legal and social needs. Knowledge and Skills Requirements: A minimum of 3 years' experience in geriatrics and/or care management required; other professional experience may substitute. Ability to interface effectively and professionally with client committee, including family, physicians, attorneys, etc. Ability to work in a team environment required. Excellent written and verbal communication skills required. Computer literacy required. Client Documentation and Filing – making sure all client records, including client consent agreements and EFT authorisations, are in place and that the client is registered in the Procura care scheduling software. Intake Calls – speak with prospective clients and explain our services and what differentiates us from others. Ongoing care management – conduct regular client quality assurance visits and maintain follow-up communication with family and stakeholders. About You: Passion, Honesty, Respect, and Integrity. Client focused approach with excellent verbal and written communication. Certificate III or IV Aged Care, Home and Community Care or Individual Support. Fully Covid-19 Vaccinated. Current flu vaccination. Current First Aid and CPR Certificates or willingness to obtain. Current Drivers Licence. National Police Check. Motor Vehicle with insurance. Experience with technology incl. smartphones, tablets, laptops etc as our timesheets and handover reports are completed electronically. Evidence of an up-to-date Influenza vaccination. Applicants are encouraged to complete the COVID 19 training prior to applying – you can register and complete the COVID 19 training at this link: COVID-19 Training . If you are offered an interview, a copy of the above documentation should be presented at the interview.
By joining the team of professionals, you will provide a valuable service to our clients, partner with health care professionals and help to change the way the world ages.
Job Types: Permanent, Full-time
Location: On site HCA home office Southport Gold Coast
Hours of work: Monday to Friday Business hours (8 hours)
Pay: From $65,000 to $70,000.00 P.A.
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