At Caravan HQ, we are a proudly owned family business located in Yatala, Gold Coast. We are the one-stop shop for everyone's caravan needs, from sales, accessories, repair, warranty, and service. Our dealership partners with Australia's largest names in the caravan industry, including Royal Flair, On The Move Caravans, Van Cruiser, and Network RV.Excitingly, we are expanding rapidly and have opened a facility dedicated to caravan repair, warranty, and service.We are currently looking for a Service/Warranty Advisor to join our Caravan HQ family, who shares our values and passion for the outdoor lifestyle.In this role, you will be a key member of our service, repair, and warranty team, involved in the day-to-day facets of our workshop and service center, dealing with our loyal customers.Daily tasks include but are not limited to:Taking service, repair, & warranty bookingsMaintaining communication between multiple Caravan HQ departments and caravan manufacturersObtaining warranty approvals from the manufacturers & creating job invoices for processingKey attributes we are looking for include:Process-driven with attention to detailAbility to multi-task and cope under pressureProficiency in Microsoft Office, Internet, and confidence in learning new systemsEfficient and courteous handling of customer requirements for service, repair, and warranty to ensure the highest standard of customer serviceCarrying out customer follow-up and prospecting activities to maintain and build the volume of work within the workshopAbility to build and maintain solid product knowledgeAs this is a very busy role, you will also excel in accuracy, organization, and multi-tasking.What we offer:Monday to Friday positionA great team working environmentOngoing opportunities for career development and growthExcellent working conditions and secure employmentTo apply for this role, please click apply now below, or alternatively, send your cover letter and resume to Brittany O'Sullivan at ****** application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Service and Warranty Adviser?Do you have a current Australian driver's licence?
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