Customer Experience Supervisor - Parking Team - Westfield CarindaleApply now Job no: 497943Work type: Permanent Full TimeLocation: BrisbaneCategories: Customer ServiceYour opportunityEveryday our Centre Experience team deliver extraordinary customer service.
We welcome hundreds of millions of customers visits each year and our team's focus is creating unique and memorable customer experiences for everyone in our Westfield destinations.The parking experience is often the initial and final impression for customers and retailers visiting our Westfield Living Centres.
In this role you will directly report to the Services Manager and play a key leadership role.
Your focus will be on ensuring efficient management of the car park operations to enhance the experience of our customers.Lead, coach, and develop the parking team to provide exceptional customer experiences.Collaborate with internal and external stakeholders to identify and implement improvements for the parking experience.Oversee daily operations, ensuring adherence to processes and standard operating procedures.Analyse data to identify trends and insights that drive future enhancements.Ensure safety standards are maintained within the car park, partnering with relevant teams.Work with the Centre Risk and Security Manager to manage Workplace Health and Safety (WH&S), including reviewing and updating WH&S documentation such as the WH&S Management Plan, Traffic Management Plan, and Peak Traffic Flow Plan.
*This position is internally titled Car Park Supervisor.What sets you apartIf you are passionate about the Customer experience and love working in an operational environment, this could be the perfect opportunity to grow and develop your career.You will have:Proven experience in customer experience management and operations.Strong leadership skills with a track record of team development.Excellent communication and interpersonal abilities.Passion for improving customer experiences and operational processes.About usScentre Group owns 42 Westfield destinations across Australia and New Zealand.
We create extraordinary places and experiences that connect and enrich communities.We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.We want to be the place where talent thrives.
To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.Diversity, equity and inclusion underpins our culture, and our vision is that 'Everyone Belongs'.
We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period, and free parking at your local Westfield destination.Advertised: 13 Jan 2025 E. Australia Standard TimeApplications close: 25 Jan 2025 E. Australia Standard Time#J-18808-Ljbffr