Company: Wilson Parking Australia 1992 Pty LtdABOUT WILSON:After more than five decades in the industry, Wilson Parking is recognised as the market leader in the field of car park asset management in Australasia. We take pride in the fact that the car parks under our management are maintained to the highest standards and that we deliver the highest level of parking efficiency to ensure that our valued customers are provided with a seamless parking experience. Being a part of our team means living our core values of:Care – "People, Customers and Communities matter".Integrity - "Do what's right, not what's easy".Accountability – "Ownership is every person's responsibility".Innovation - "Change that adds value".A career at Wilson Parking gives you more than just a position with Australia's leading Parking Operator. By joining our team, you become part of an organisation that is focused on our people, our customers and continues to push the parking boundaries with industry-leading innovation.If you have never considered a role in parking before, you may be surprised by all that is involved to keep those boom gates opening and our customers happy. From the launch of the first online booking service to our multi-award-winning app and customer service - we work hard to keep parking an essential part of any city.Not only do we take pride in our technology, our car parks, and the service that we provide to all customers, but we value the importance of those that make it happen - our team. We pride ourselves on inclusivity and by joining Wilson Parking, you will be welcomed by your team and have the support of the whole organisation. Naturally, you will receive all the training required to perform your role, benefit from a personal development plan to help you reach your goals and be part of one of the leading organisations in Australia.THE POSITION IN BRISBANE:The role entails supporting a parking operation focusing on the reliable performance of designated parking facilities, ensuring a balance between exceptional customer service and high-level car park presentation. Additionally, with the support of the Car Park manager and Business Manager Operations, it involves delivering quality service to stakeholders through effective management of personnel, facilities, and equipment. The primary focuses of the role are the delivery of positive customer service and interactions, managing revenue streams while maintaining process and accountability controls.Responsibilities Include:Provision of quality Customer Service.Lead a small carpark team through day-to-day operations and procedures.Assist with tailoring rosters to meet the carpark's needs.Assist Car Park Manager with reporting requirements.Fielding customer enquiries and communications.Stakeholder engagement with client(s) and contractors.Assist with training new staff.WHAT WE ARE LOOKING FOR:Previous experience in a retail environment providing customer service.Experience in roles that provided leadership of staff and/or teams preferred.Genuine passion for providing excellent customer service.A willingness to learn and grow with the company.Good computer literacy skills with proficiency in Email communication, Microsoft Excel, PowerPoint, and Word.Full Driver's licence with excellent driving skills.Eligibility to work in Australia.Given the precinct, the candidate will be based, there will be a requirement for a national police check.In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training, and free parking when working.Due to the high volume of applications, we are expecting to receive, only shortlisted candidates will be contacted.At Wilson Parking, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities. We have an inclusive culture where innovation and teamwork are encouraged. If you wish to make a positive change in your community, contact us today.
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