Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Overview About the Role The role of the Capability Specialist is to be responsible for supporting the capability development within the Eligibility function of the Victorian Workers Compensation Business unit. The objective is to work in partnership with the business and the Technical Training Specialists to support staff to transition from technical training into their operational roles. Utilising the Skills Matrix and following the Capability Enablement Model, you will be subject matter experts who will own relevant business processes and will champion and deliver relevant training in an operational environment. This position is a 12 month fixed-term contract position. How you'll make an impact In this position, your responsibilitieswill include: Supporting the capability development of Operational staff in 'on-the-job' environmentsRegularly engaging with Team Managers to ensure the Skills Matrix template accurately describes the key tasks of the role and that the benchmark dates for completion are correctUtilising the Skills Matrix (and Professional Standards Framework when operational) to determine the capability gaps of team members following initial trainingProviding 'on the-job' technical, service and operational training and face to face coaching with Eligibility Officers (new staff or transferred staff) to assist in making timely and quality determinationsDeveloping a mutually cooperative and personalized approach to coaching Eligibility Officers in the Eligibility Branch to maximize their ability to determine customer's benefitsFollowing the Capability Enablement Model for structured engagement and feedback around capability build with Eligibility OfficersCommunicating feedback to Team Managers in line with the Capability Enablement model.Being flexible and fluid in a dynamic environment with an ability to change direction with evolving strategies and priorities.Utilising advance emotional intelligence capability to anticipate the need of customers both internally and externally.Work closely with internal stakeholders to ensure consistency across portfolios and timely and quality determinations.Attending eligibility team meetings and support the business unit by utilising your knowledge and championing and implementing changes.Reviewing Injured Worker Survey team results for areas of focus and development within each team and provide support and development to address. Actively participating in the continual improvement and evolution of the GB Service Framework.Attending monthly Customer and Capability Specialist team meeting to proactively discuss trends, focus areas and action plan. About you About You We're looking for Eligibility experts who also have: Significant technical Workers Compensation experience, particularly within the Eligibility spaceExperience within VIC Eligibility, Whole Person Impairment (WPI), Worker Injury Damages (WID), PIAWE, Work capacity Decisions (WCD) or other Technical SpecialisationKnowledge of relevant Workers Compensation Acts and Legislative requirementsDemonstrated focus on quality, accuracy and attention to detail.Strategic thinking capability and a Continuous Improvement mindsetExcellent communication skills and proven experience in a coaching capacityExperience in identifying patterns or trends that require corrective action across operationsExpert ability to influence stakeholdersTo apply If this sounds like the ideal opportunity for you – we want to connect! Click on apply for this role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position. Compensation and benefits We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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