About the China Group
Canva China is a group of over 150+ people spanning from engineering, product, design, and operations, and is supported by our Sydney Headquarters.
With all the product features and improvements, we're rolling out at an immense scale.
About the Global User Voice Enablement Group
The User Voice super-group consists of 4 groups, 30+ teams in over 5 sites with hundreds of individuals who work together towards the team's mission to empower every user and make every voice heard.
User Voice, especially at scale, is a complex and exciting problem space.
We aim to make it easy for Canva users to seek help and support whenever they get stuck, and to always be improving Canva's product by drawing inspiration and insight from people using Canva around the world.
The group that this role will join, the Global User Voice Enablement Team (fondly called GrUVE), is on a mission to delight Canva users with every support interaction, by scalably empowering every specialist to deliver excellent quality support.
The GrUVE team will cover Work Force Management, Content, Learning and Development, Vendor Management, Process Design, Quality and Specialist Tools Enablement.
This role will act as a program manager working with all the mentioned teams ensuring that we all work together towards common strategic goals.
What you'll do (Responsibilities)
Partner with the User Voice and CJKI Leads to gather relevant contextual information, asking the right questions, that will help set you up for your goal/s.
Scope projects from chaos to clarity.
Solve ambiguous problems by approaching them in a structured and logical manner.
Drive projects forward by coordinating timelines, milestones and statuses, flagging dependencies and escalating issues as needed.
Proactively offer solutions to anticipated risks and issues, with ease and composure.
Apply sound judgment when optimizing the balance between quality, capacity, cost, and user engagement.
Quantify the goals and impact of your project, with customer and business outcomes in mind.
Continuously find ways to sustain and improve the outcomes.
Facilitate the running of smooth, efficient operations including setting goals, defining scorecards, and operational cadences as needed.
What we're looking for
You have a unique skill to move projects from chaos to clarity.
You'll be responsible for identifying the program/project scope, clarifying deliverables, anticipating needs, understanding timelines, managing cross-functional stakeholders, resourcing and deadlines, all to steer the team to move in the same direction, forward.
You collaborate with ease.
You'll be able to understand the complexity of working with multiple stakeholders with different needs.
You will be the main point of contact for the team, liaising with various stakeholders across the organisation.
You communicate complexity, effectively.
You push for clarity and alignment, and you have a gift for communicating complex ideas visually.
You are willing to roll up your sleeves.
You're happy to roll up your sleeves with any task towards the bigger picture, no task is too small if it makes the team around you more effective.
Experiences the candidate may have
3 to 5 years experience in the project management field for customer operations, preferably in scaled support.
Demonstrated excellence in project managing ambiguous strategic projects, seeing them through from start to finish.
Worked with leadership to drive outcomes in steering committee discussions.
Proven track record of rallying different teams to reach an end goal and achieve the seemingly impossible.
What the candidate will learn and how will they develop at Canva
In this role, you will drive strategic projects that will set Canva up for its 1 billion users goal.
You will be in the crossroads of many stakeholders and will gain exposure to many different departments.
You will learn from teammates who have a diverse background and experience in various fields.
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too.
We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
Equity packages - we want our success to be yours too.
Inclusive parental leave policy that supports all parents & carers.
An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
At Canva, we create tools that empower the world to design.
Our mission is to democratize design and empower creativity for anyone and everyone, on every platform!
Join the team redefining how the world experiences design.
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