Full timeLead and inspire a dedicated Brisbane team, creating exceptional experiences for prospects and candidates of the ADF.Lead a vibrant and driven team to educate, support and guide people towards joining the ADF. Focus on delivering outstanding quality of contact, while achieving KPI's in support of recruitment goals. Ensure the first contact people have with ADF Careers builds advocacy, trust and confidence.Details about the ClientADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year. ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability. Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work. Be you, and we'll be better together.Job DescriptionAs a Candidate Experience Team Leader you will lead, coach and motivate your team of Candidate Experience Consultants to deliver outstanding interactions to prospective applicants and candidates of the Australian Defence Force. Contributing within a national delivery model, your role is responsible for ensuring our team educates, supports and guides our prospects towards the right role at the right time with the ADF, maximising application volume and ultimately, bolstering Australia's defence.You will:Have previous experience as a Team Leader in an operational or Contact Centre environment, with an unwavering focus on quality of contact and performance achievement.Motivate and coach your team of Candidate Experience Consultants to exceed Key Performance Indicators and deliver outstanding standards of service whilst adhering to compliance standards.Use organisational data, insights and information to drive decision making and support performance improvement at an individual, team and divisional level.Build and encourage a culture of self-awareness, accountability, honesty & integrity within your team.Bring your solutions mindset and highly developed professional relationships building skills to meet organisational objectives and deliver collective success.Thrive in an environment of change and continuous improvement: supporting your team on this journey via effective communication, active engagement and building trust.Work with the national Candidate Experience Leadership Team to identify opportunities for process improvement and implement divisionally.Candidate's ProfileTo be successful in this role, you will have experience leading operational teams to achieve positive customer focused outcomes. Contact Centre leadership experience is desired, but not essential. You will be able to demonstrate experience in leading a team to achieve and exceed KPI's and building a successful culture of honesty, reliability and trust.Your background will demonstrate:Proven leadership experience in a high-volume environment.Experience coaching and developing teams in an engaging and high performing culture.Contact Centre experience would be highly regarded but not essential.A passion for delivering the best possible experience to our candidates.The drive to learn and develop, with the ability to adapt to, champion and lead change.Excellent written and verbal communication skills.If you're looking for a role that gives you purpose, meaning and contributes something "more" this is the one for you! We'd love to speak with you further, so apply now.To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.How to applyIf eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs. If you need assistance during our recruitment process, please email our friendly TA team at ****** for a confidential conversation. To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on the 1st of December 2024. It's important to note that applications will be reviewed and processed as they are received.
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