Who we are: At Torrens University Australia, making a difference is in our DNA.
As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good.
We believe in the transformative power of education to change lives, families, communities – and the world.
That's why we're on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
What's the job?
Reporting to the Campus Experience Manager, the role of the Campus Concierge is a critical role in the delivery of exceptional customer service to our students.
The Concierge's responsibilities include greeting all visitors, students and staff and providing direction to assist their needs.
Day-to-day accountabilities: Positively and enthusiastically greet all visitors to the campus Provide first step support for all student enquiries including ID cards, Printing support, Blackboard login or email troubleshooting Manage the booking system for students for escalation of queries to Student Services Provide directions and guidance throughout the campus for students and visitors Manage a visitor log to ensure we provide a safe working and learning environment Sign for and accept mail and deliveries Provide assistance to academic staff for classroom technology issues, facilities concern and rom bookings To read more about the role please click here to View job description This is a Casual role, with a working load between 10 to 15 hours a week.
Our campus opening hours are between 8am and 6:30pm Monday to Friday.
Who you are Proven ability to provide a high quality customer experience.
An understanding of the higher education environment would be advantageous but not essential.
Working knowledge of Microsoft Dynamics is highly regarded.
Proven ability to work in a target and KPI-driven environment.
Why join us?
Bold, modern and agile, we're Australia's fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today.
In 2020, Australian Financial Review named us one of the country's most innovative companies.
As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach.
Supported by teams of passionate people, you'll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace.
We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
Hiring process We aim to provide you with the necessary information you need at each stage of this process to put your best self forward.
If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at ****** To learn more about what makes Torrens University Australia a great place to work, visit https://www.torrens.edu.au/blog .
We'd love to hear from you.
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at ******