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Campus Administration/Short Course Coordinator - Inverell CampusAre you a skilled administrator with a passion for education? This position is for you!
Community College Northern Inland Inc. (CCNI) is a not-for-profit registered training organisation (RTO) specialising in a range of nationally accredited adult education programs.
Position Purpose
Our Campus Administration/Short Course Coordinator will provide front line customer service, student support and administration of student enrolments and classes using our student management system. Our Campus Administration/Short Course Coordinator will also manage the scheduling, booking and running of short courses within the Inverell Campus.
The Campus Administration/Short Course Coordinator will, with the Campus Coordinator and the rest of the CCNI team, ensure that CCNI's practices and behaviours comply with the Standards for RTO's by providing students with quality outcomes through the five key phases of the student experience – Marketing and Recruitment, Enrolment, Support and Progression, Training and Assessment and, Completion.
This position is full-time.
General responsibilitiesBe the first point of contact and provide good customer service to visitors, students and trainers at all times whether by phone or face to face contact.
Managing and directing calls made to the college, handling sensitive enquiries with tact and discretion.
Performing clerical duties for the campus including organising correspondence, file management, accurate data entry and ordering campus supplies.
Manage the scheduling of all short courses throughout the calendar year to meet market demand, organising and liaising with trainers, managing student bookings, preparing classrooms or venues and ensuring supplies and support for the trainer and students.
Maintain a record of student enrolment, contacts and consultations in the student management system.
Provide day to day support to the Campus Coordinator, trainers, facilitators and visiting staff.
Comply with CCNI policies and procedures, including matters related to Work, Health and Safety, and Equal Opportunity.
Strong communication skills and commitment to customer service.Excellent skills in Microsoft 365 or similar cloud system including Word, Outlook and Excel.Excellent skills in email and file management.Experience using third-party software and apps such as student management systems, office software and social media platforms.Ability to work independently with a minimum of supervision.Experience in a confidential environment and able to use good judgement (common sense).Effective time management skills and the ability to work to strict deadlines.Excellent interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences as well as highly developed verbal and written communication skills.Current Driver's license and the ability to travel.To be appointed to this role you must provide a current Working With Children Check and a National Police Clearance Certificate.Certificate IV Training and Assessment.Business or administration qualifications.Understanding and experience of the vocational education and training sector.Hours and remunerationThis position is full-time, 37.5 hours per week.8.30am until 4.30pm - Monday to Friday.$32.17 per hour.Ready to apply?Submit your application, including cover letter, current resumé, and brief written responses to the essential criteria via email to ****** . Applications that do not address the essential criteria will not be considered.
Applications close: Monday 20 th January 2025.
Get in touchWe know the importance of understanding the work environment before you commit to an application. If you need answers to your questions about the role or you just want to make sure we're a good fit for you before applying to join us, we'd be happy to arrange a time to talk. Start by emailing us at ****** .
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