Must be Australian Citizen Location: Canberra & Brisbane
Contract Opportunity We are on the lookout for an experienced IT Change Manager to join one of our delivery partners.
Responsibilities: Deliver change management for complex IT modernisation in line with the ECMO framework, managing multiple interdependencies. Provide change management expertise to IT and business areas and facilitate identification of change impacts; develop the plans and actions to mitigate the impact of change on people internal and external to the organisation. Develop and maintain key collaborative internal and external stakeholder relationships, including but not limited to liaising with stakeholders on policy, project or operational issues and responding to stakeholder needs and expectations. Provide senior staff, change leaders and sponsors with the support to champion and communicate the anticipated changes. Communicate change effectively to ensure project and delivery teams understand the change management approach, and the benefits it delivers for their project. Make and communicate decisions using good judgement, expertise and knowledge, governed by legislation, regulations, best practice principles or relevant operating instructions and procedures. Work closely with key stakeholders from across the agency to develop the necessary products and tools to ensure the changes are implemented effectively and understood by impacted stakeholders. Develop knowledge-sharing content in line with requirements identified in the change management plan such as user documentation, organisation's Service Centre knowledge items and documentation/instruction, in system text, etc. Develop, implement and deliver multi-channel, user-centred change communication strategies, transition materials and activity plans that support, and align to, the organisation's transformation and change narrative, and the style manual and Australian Government Style Manual. Create, edit and refine change communication materials in line with communication activity plans such as intranet pages, news items, newsletters, flyers, factsheets, video scripts, presentations and talking points. Design and deliver change communication needs discovery sessions and analyse the change communication needs of the Group, the Branches and Sections. Report to the Enterprise Transformation Group leadership team on change management and communication effectiveness using qualitative and quantitative data. Baseline Clearance required – Australian citizens can also apply. If you are interested in the role, please apply, or reach out to Zainab Afzaal on 0403057415 or send your resume to
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