Call Centre Team LeaderSalary: £28,000 starting salary reviewed after 6 monthsWorking Hours: Monday-Friday 9am-5pmDo you have experience working as a Team Leader within an office/call centre environment? If you do, please read on as we are proud to be representing a leading financial services business based near Inverness that is currently looking to grow its call centre team.Based at our modern and easily accessible offices, you'll be joining a fast-paced customer-focused team that answers telephone calls from customers based across the UK.Call Centre Team Leader Duties:You will work alongside other Team Leaders located in various parts of the country. You will be responsible for the supervision of the department to ensure agents meet KPI measures and achieve targets.You must deliver daily expectations to agents by managing targets and supervising workloads. You will also be expected to report on KPI's within the department to the Operations Manager, providing insight and information as required.Completing all administrative documentation for the department including RTWs, rotas, and quality checks.Provide coaching, additional training, and ongoing support to existing staff as necessary to support changes and improvements.Support with recruitment, induction, and training of employees including performance management of agents. Identify skill sets and understand the requirements of the department and identify skill gaps.Maintain up-to-date knowledge of industry developments and system changes. Incentivise, motivate, guide, and lead the department.Call Centre Team Leader Benefits:Pension schemeMonthly incentives29 days holiday (including bank holidays)Ongoing trainingFree On-Site ParkingRefreshmentsCompany Life Assurance PlanSmart Casual Dress CodeInterested in knowing more? CLICK APPLY & we will be in touch immediately with more information.Job InfoJob Title: Call Centre Team LeaderCompany: CV-LibraryLocation:Posted:Closes: Dec 22nd 2024Sector: Customer ServicesContract: PermanentHours: Full Time
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