About the Company
We are a family owned and operated business, hosting a range of service solutions.
Operating for over 25 years, we are. an industry leader in residential plumbing, electrical and air conditioning across Australia.
About the Role
As the first point of contact you'll provide a high level of customer service, using your problem-solving skills and positive attitude you will be primarily responsible for scheduling and booking suitable times for our technicians to attend customer properties and provide services for their plumbing, electrical, air-conditioning, heating and cooling requirements.
As a 24/7 business, we are able to offer a broad range of shifts for those looking to escape the 9-5 Monday to Friday and have a work-life balance that suits your commitments. If you're a morning bird our first shifts start at 5am, or for the night owls we can offer afternoon and evening shifts as well as the occasional overnighter.
Key Duties & Responsibilities:
• Taking in-bound bookings and enquiries from customers
• Out-bound calls to customers for online enquiries and follow up requests
• Update and maintain records regarding bookings and clients
• Working well in a fast-paced environment
• Admin duties between calls and on downtime
Skills & Experience:
• Standout customer service skills with an excellent phone manner
• Computer literacy
• Enjoy working in a team environment
• Strong attention to detail and high level data accuracy.
We are an equal opportunity employer whom encourage and support their teams to grow and develop. The one thing we all have in common is our focus on high performance. If you're capable, motivated and driven to succeed, and want to be part of a vibrant, family dynamic, we want you on our team.
If this sounds like you and you'd like to be part of an established, family owned company, please apply and attach a copy of your resume. Please consider this is not a 9-5 Monday to Friday role. Prospective applicants are encouraged to be available early mornings, evenings and weekends for best consideration please outline your availability in your application.