Call Centre Operator

Job Title: Call Centre Operator
Location: Grafton NSW 2460
Pay Rate: $34.58 per hour + Superannuation
Employment Type: Temporary Contract (6 January 2025 – 28 February 2025) – possibly extend
Hours of Work: Maximum 7 hours per day, 35 hours per week
About the Role: Our client is seeking a motivated Call Centre Operator to join their team in Grafton, NSW. This role is pivotal in delivering high-quality, customer-centric services in a fast-paced environment. You'll have the opportunity to support the team with administrative and operational tasks, ensuring a seamless experience for their clients.
This position is based on site at their Grafton office, so candidates must be able to commute daily to the location.
Key Responsibilities: Provide exceptional customer service by understanding customer needs and delivering tailored solutions.Adapt to new processes, procedures, and technologies as service requirements evolve.Use multiple computer-based systems efficiently to support business operations.Take ownership of customer interactions from first contact to resolution.Collaborate with team members to ensure service excellence.About You: They're looking for candidates who demonstrate the following:
Knowledge and/or experience in a customer-centric service environment.Ability to adapt, learn and implement new processes, technologies and work methods.Proven ability to build rapport and take ownership of the customer experience.Experience using multiple computer-based systems and the ability to quickly learn new software.Flexibility and reliability to work onsite at the Grafton office.How to Apply: If this role sparks an interest and you feel like you tick the boxes, please click 'APPLY' now. Note, only successful applicants will be contacted.
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