Job details Location: Grafton Salary: $34.58 per hour Job Type: Contract Discipline: Call Centre & Customer Service Professional Support Reference: V-120751 Posted: 7 days ago Share this job Job description Job Title: Call Centre Operator Location: Grafton NSW 2460 Pay Rate: $34.58 per hour + Superannuation Employment Type: Temporary Contract (6 January 2025 – 28 February 2025) – possibly extend Hours of Work: Maximum 7 hours per day, 35 hours per week About the Role: Our client is seeking a motivated Call Centre Operator to join their team in Grafton, NSW.
This role is pivotal in delivering high-quality, customer-centric services in a fast-paced environment.
You'll have the opportunity to support the team with administrative and operational tasks, ensuring a seamless experience for their clients.
This position is based on site at their Grafton office, so candidates must be able to commute daily to the location.
Key Responsibilities: Provide exceptional customer service by understanding customer needs and delivering tailored solutions.
Adapt to new processes, procedures, and technologies as service requirements evolve.
Use multiple computer-based systems efficiently to support business operations.
Take ownership of customer interactions from first contact to resolution.
Collaborate with team members to ensure service excellence.
About You: They're looking for candidates who demonstrate the following: Knowledge and/or experience in a customer-centric service environment.
Ability to adapt, learn and implement new processes, technologies and work methods.
Proven ability to build rapport and take ownership of the customer experience.
Experience using multiple computer-based systems and the ability to quickly learn new software.
Flexibility and reliability to work onsite at the Grafton office.
How to Apply: If this role sparks an interest and you feel like you tick the boxes, please click 'APPLY' now.
Note, only successful applicants will be contacted.