Multiple Inbound Call Centre Operator roles – NSW Government - Part Time
• Gosford Location
• Initial 6-Month Contract – Possible Extension
• $34.59 P/H + Super
• 25 hours P/W - 5 hrs P/D on a Rotating Roster (between 7am and 7pm)
NSW Government Agency is looking for multiple Call Centre Operators on a contract basis to provide support services to facilitate the operation of the department. Successful candidates will need to be able to work within a high volume, high pressure and constantly evolving contact centre environment.
The Role: Provide consistent high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external customers.Maintain accurate records and databases in the inhouse software systems.Receive inbound calls, obtain necessary information and utilise generalist knowledge to transfer customers to appropriate contact centre specialists in a courteous, accurate and efficient manner.Liaise with customers the up-to-date practices and procedures within the department.Other administrative duties as required. Skills/Experience: 2-3 years' experience in a call centre or customer service roleExcellent written and verbal communication skillsPrevious gov experience is preferred but not requiredProficient in Microsoft office suite, particularly Outlook and TeamsSpecific software will be taught however contractors need to be technically savvy and can pick up systems quickly.Strong problem-solving abilities, especially in a fast-paced environmentThe successful contractors will be working on a 7am-7pm rotating roster Monday to Friday, excluding public holidays (work the same shift for a 4-week period and then transition into another shift). How to Apply:
If this role sparks an interest and you feel like you tick the boxes, please click 'APPLY' now.
Note, only successful applicants will be contacted.
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