Call Centre Operator | Act Government

The Company….. Our client is a well-established Department within the ACT Government.Their team is dedicated to providing quality services across the state.They are committed to excellence as they strive to meet outcomes and respond to individual needs.The Department is currently seeking five passionate Call Centre Operators to work within their team based in Canberra City on an initial 6 month contract.The Benefits….. Office close to public transport, cafes and shopping centres!Opportunity to work for a large and well-established Government Organisation!6-month contract opportunity with potential to extend!Hybrid WFH flexibility!The Job…..Reporting to a Team Leader, in this exciting contract opportunity you will be responsible for the following duties: Respond to customer enquiries via phone or in writing, ensuring timely and effective resolutions and excellent customer experiences.Manage general administrative tasks such as data entry, scanning, searching databases and distributing mail.Maintain departmental record management systems, ensuring information is stored correctly and easily accessible.Perform ad-hoc tasks as required by the wider business unit.Manage conflicting tasks, ensuring deadlines are met and problems are solved in a timely manner.You….. To be successful in this opportunity, you must have experience in the following areas: Minimum 2 years experience working in a Call Centre Operator position.Experience working within the Government sector would be highly advantageous.Ability to effectively manage workloads and meet workplace objectives within tight timeframes and competing priorities.High-level attention to detail and ability to comply with workplace processes.Strong customer service and problem-solving skills.Clear and concise written and verbal communication skills.How to apply….. Our client is searching for a candidate who can start in their business immediately.Please send your application and any questions to  ****** note that only shortlisted candidates will be contacted.We take the security of our candidates seriously and will never ask for your bank details during the hiring process nor will we contact you via WhatsApp or Telegram.If you receive any communication from us requesting this information, please do not respond and contact us immediately.