Full Time
Lead from the front in this exciting and dynamic environment, where no two days are the same!
You will be responsible for driving higher performing teams across two contact centres in Perth and Manila!
Pioneer is an Australian-based business founded in good, and for more than 20 years, we've made it our mission to put an end to debt stress.
We're listed on the Australian Stock Exchange (ASX) as one of the largest investors in impaired retail credit in Australia, with our caring approach leading to lasting positive benefits in the community.
Your Role
As the senior leader of these outbound contact centres, it will be your responsibility to drive performance for key outcomes and targets.
You will:
Oversee 350+ contact centre team members, Team Leaders and Operations Managers across two countries, providing leadership and direction.
Develop and lead engagement campaigns and activities to drive results.
Accountable for contact centre revenue line exceeding $160m.
As part of the SLT, jointly responsible for the development, execution, and achievement of Pioneer's strategy and goals.
Monitor and analyse key metrics, providing periodic revenue guidance and monthly performance reporting.
Regularly re-forecast revenue and costs, managing levers in line with budget and strategic objectives.
Collaborate with People & Capability to deliver on an exceptional people experience across the employee lifecycle.
What We Are Looking For:
A person with exceptional integrity and drive.
5+ years in senior leadership and contact centre roles with revenue responsibility.
Sales oriented individual who has a hunger to hit targets.
Strong performance focus with exceptional communication and leadership skills.
Experience in contact centre technology and analytics.
We are looking for a results driven, energetic individual who loves a target driven environment.
If this is you, we would love to hear from you!
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as a Contact Centre Manager?
Have you worked in a call centre before?
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