DO YOU HAVE WHAT IT TAKES TO JOIN THE BIG DOGS IN MARKETING? Seriously…..do you?Big Dog Marketing (BDM) has been around for years and we're renowned for simply providing THE best leads in the industry. We are a HIGH performance team looking for a HIGH performance individual to complement our "high-vibe" culture.Our growth trajectory is steep, and so will be your learning curve, so be prepared to demonstrate how well you can operate under pressure. Demand for our leads is massive; therefore, we are looking for someone who knows how to manage/supervise an appointment setting sales team beyond their capabilities and drive sales through training, coaching, development, and motivation.The hours will be from 8 till 4pm Mon-Fri as well as ANY other hours required to get the job done!BDM has recently expanded our office space into Bundall and is growing at a fast pace, so bring your skates! You will need to fit in; we will not fit you in….culture is king at BDM and there is no wavering from this.Our sales agents are some of the best and highest paid in the industry, and we are looking for a reputable leader with the right type of management skills to drive this team of agents to its full potential.About the RoleAs the Call Centre Manager, your role will be to train and coach the already established team to generate interest in our clients' services and book appointments with qualified prospects. The data provided is some of the best available, and the predictive dialing tech is top of the line. We have the tools in place to give you and your team the best opportunity to earn top-tier bonus structures.You will be expected to continuously recruit, train, and provide ongoing training for your team to ensure the maximum potential for your weekly bonus structure.Answering directly to the company directors, your role will include but is not limited to:Team Leadership and Coaching: Lead, coach, and mentor call centre staff, providing ongoing support and development to ensure high-quality lead generation. Conduct regular one-on-one sessions to provide feedback and training on improving call outcomes.Lead Generation Strategy: Work with the team to implement call strategies that foster rapport with leads, ensuring each interaction meets qualifying criteria and results in high-quality leads for our clients.Performance Monitoring: Track and analyse key performance indicators (KPIs) for call centre staff, implementing improvement plans where necessary to meet lead generation targets. Provide regular performance reports to senior management.Call Quality Assurance: Monitor live calls and provide feedback on communication techniques, ensuring that staff maintain a high level of professionalism and rapport-building throughout each interaction.Training and Development: Develop and deliver training programs to upskill call centre staff, focusing on areas such as objection handling, product knowledge, and relationship-building techniques to enhance lead conversion rates.Operational Efficiency: Oversee the scheduling, workload distribution, and daily operations of the call centre, ensuring resources are optimized to meet campaign demands and client expectations.Stakeholder Engagement: Collaborate with internal teams, such as marketing and client management, to ensure lead generation efforts align with overall business objectives and client needs.Problem Solving and Escalation: Provide hands-on support in resolving escalated calls or client concerns, demonstrating leadership and ensuring positive outcomes.About you:Proven experience in managing a call centre, with a strong focus on outbound marketing or lead generation.Excellent leadership and mentoring skills, with the ability to inspire and develop a high-performing team.Strong communication and rapport-building abilities, with experience in quality assurance and performance management.Experience in creating tailored lead generation strategies that deliver results.Proficient in call centre operations, performance tracking, and resource management.Other Details:Shift hours:Pay: $100,000 p.a base salary plus uncapped commissions paid weekly. OTE $150,000 - $160,000.This role: PAYGParking: Car park providedLocation: BundallTo Apply: Please click 'apply' via seekYour application will include the following questions:How many years' experience do you have as a Contact Centre Manager?How many years of people management experience do you have?Have you worked in a call centre before?How much notice are you required to give your current employer?Do you have lead generation experience?
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