Looking for a role where you can make a difference to someones life? Love supporting customers through the good and bad? We've got you covered. Benefits! Work from home opportunity Jan 2025 Start - interviews happening asap! Mon-Fri rosters - no weekend work! Full time hours each week (37.5pw) Your Next Role: If you love going the extra mile for members on a genuinely lovely team, then this one's for you.
Answering inbound calls from existing and potential insurance members Applying empathy, active listening and problem solving often dealing with sensitive calls and vulnerable members Handling membership applications, claims requests and/or inquiries Resolving member queries with accurate information Outbound calls for follow ups Training & Support: 4 weeks of training: Gradual learning of products and services starting in virtual classroom style, learning theory, compliance, then putting it into practice gradually Supportive, diverse and bubbly team environment What You Need: Someone with a minimum of 6-12 months recent Contact Centre experience (within last two years). lnsurance experience is a plus Positive can-do attitude. Passion for delivering exceptional customer experiences. A natural conversationalist, with a strong ability to empathise , understand member's needs and provide tailored solutions. Problem solver, comfortable and capable of thinking on your feet while dealing with vulnerable members. Committed to customers and to your role. Exceptional communication skills both verbally and written. AU or NZ Citizenship, Permanent Residency or 2 years remaining on valid working visa as this is a permanent position. Available to work 37.5. hours full time each week (Mon-Fri rosters across 8am-8pm) What Next? Apply now and kick start your Weploy journey with one of our dedicated Talent team members
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