**Job Title:** Call Center Specialist
**Company:** Cotton On Group
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 1
**About Cotton On Group:**
Cotton On Group is a dynamic, innovative retail company dedicated to delivering high-quality products to our customers across various categories. Our core values center around curiosity, sustainability, and constant improvement, creating an engaging working environment that fosters creativity and growth.
**Position Overview:**
We are seeking a motivated and energetic Call Center Specialist to join our customer support team in Canberra. This part-time position will provide you with the opportunity to enhance your customer service skills and grow within a thriving organization. You will play a key role in ensuring customer satisfaction and maintaining our high standards of service.
**Key Responsibilities:**
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via phone, email, and chat. Provide clear and accurate information regarding products, orders, and services.
- **Problem Solving:** Identify customer issues and negotiate solutions that align with company policies while ensuring customer satisfaction. Escalate complex inquiries to senior staff as appropriate.
- **Order Management:** Assist with processing orders, tracking shipments, and managing returns, ensuring a seamless user experience from start to finish.
- **Database Management:** Maintain accurate customer records in the CRM system. Update customer information and document interactions according to company guidelines.
- **Feedback Collection:** Gather customer feedback to identify trends and areas for improvement. Share insights with the team to drive innovation in our service approach.
- **Collaboration:** Work closely with team members to achieve common goals. Participate in team meetings and contribute ideas that enhance service delivery.
- **Continuous Learning:** Stay informed about product offerings and company policies, and actively seek opportunities to develop your knowledge and skills.
**Requirements:**
- **Education:** High school diploma or equivalent; Equivalent experience in customer service or related fields preferred.
- **Experience:** Minimum of 1 year of customer service experience, preferably in a call center environment.
- **Personality Traits:** Energy and an independent work ethic are essential. You must be self-motivated and thrive in a fast-paced environment.
- **Soft Skills:** Strong negotiation skills and effective planning abilities. A customer-centric approach with excellent interpersonal skills.
- **Technical Skills:** Proficiency in using computer applications and customer service software. Familiarity with CRM systems is a plus.
- **Availability:** Flexibility to work during varied shifts, including evenings and weekends.
**Benefits:**
- A complimentary gym membership to promote a healthy work-life balance.
- Remote work flexibility to accommodate personal schedules.
- Disability insurance for your peace of mind.
**Working Environment:**
At Cotton On Group, we encourage curiosity and questioning, driving innovation and personal development. We aim to create an inclusive workplace where ideas thrive and creativity is nurtured, allowing every employee to contribute meaningfully.
**Application Deadline:**
Please submit your application by **October 7, 2024**.
**Equal Opportunity Statement:**
Cotton On Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
