**Job Title: Call Center Representative - Remote Work**
**Company:** Jabil Circuit
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Jabil Circuit is seeking a motivated and reliable Call Center Representative to join our remote team. As an entry-level position, this role is perfect for individuals looking to kickstart their careers while providing exceptional customer service. Our ideal candidate is hardworking and possesses excellent communication skills and a positive attitude, ready to represent our company with professionalism and flair.
**Responsibilities:**
As a Call Center Representative, your key responsibilities will include:
1. **Customer Interaction:**
- Respond to incoming calls and messages from customers with queries regarding products, services, or account issues.
- Resolve customer concerns in a professional and empathetic manner, ensuring high levels of satisfaction.
2. **Information Management:**
- Accurately document customer interactions and maintain detailed records of inquiries, issues, and resolutions in our customer relationship management (CRM) system.
- Keep up-to-date knowledge of our offerings and the relevant policies and procedures to provide accurate information to customers.
3. **Collaboration:**
- Work closely with team members and other departments to ensure customer feedback is communicated effectively and any products or services that require improvement are brought to attention.
- Contribute ideas to improve customer service processes and enhance team performance.
4. **Performance Tracking:**
- Meet established metrics and performance goals related to call handling, customer satisfaction, and issue resolution.
- Participate in team meetings and training sessions to develop skills and stay informed about product updates.
5. **Problem-Solving:**
- Actively listen to customer issues and determine the best course of action to resolve problems effectively and efficiently.
- Escalate complex issues to senior team members or management as required.
6. **Personal Development:**
- Take ownership of your learning and development by utilizing available resources and seeking assistance when needed.
- Stay updated with industry trends and customer service best practices.
**Requirements:**
To be successful in this role, candidates must have the following qualifications:
- **Education:** High school diploma or equivalent; further education is a plus but not required.
- **Experience:** No prior experience is necessary; we welcome candidates looking to start their careers.
- **Personality Traits:**
- Reliable: Punctual and dependable, with a strong commitment to fulfilling job responsibilities.
- Hardworking: Demonstrates a strong work ethic and the ability to handle a fast-paced environment.
- **Soft Skills:**
- Strong presentation skills: Ability to convey information clearly and professionally to customers.
- Excellent teamwork: Collaborates effectively with others, demonstrating a positive attitude and a willingness to assist teammates.
- **Technical Skills:**
- Proficiency in using computers and basic software applications.
- Comfortable working with CRM systems and other technologies; training will be provided.
**Benefits:**
Jabil Circuit offers competitive benefits to support our part-time Call Center Representatives, including:
- Free accommodation while working remotely.
- Exciting travel opportunities to various company events and training.
- Comprehensive dental insurance.
**Working Environment:**
At Jabil Circuit, we empower our employees to take ownership and make impactful decisions. You will be part of a supportive team that fosters an environment of growth, creativity, and collaboration.
**Application Deadline:** Please submit your application by **October 13, 2024**.
Jabil Circuit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
