We are currently recruiting Customer Service Representatives to join our team of incredible people. Apply to be a part of our Customer Service - Inbound Team where delivering exceptional service is a passion and a natural part of who you are. It's in your DNA! We want people who have an excellent personality, empathy, and strong work ethic.
Our people are our greatest asset. Once you join our team, we invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals.
You will answer inbound calls and assist with general banking enquiries from existing customers. This can range from credit cards, transaction/savings accounts, and online banking.
These can include:
Providing customer account balancesReplacing debit and credit cardsClosing credit card accountsUpdating personal informationResetting online banking passwords and reactivating SMS protectInvestigating unusual transactions and loading disputes if necessaryTriaging fraud enquiriesLoading complaints and capturing customer feedbackProviding customers accurate informationFollowing strict identification guidelinesThere are no sales or up-selling/cross-selling involved in this role.
Please note: There is an opportunity to work from home subject to meeting job score card requirements, which include attendance, assessments, trainer evaluation, and class performance. All training, assessment, and operational requirements will need to be met.
About YOUCall centre experience is a PLUS but not essentialCustomer service experience in any industryDemonstrates resilience to work in a fast-paced environment and cope with tough conversationsReliable, honest, and trustworthyWillingness to learn complex systemsMust know your way around a computerBe a team player - Be excited to join our Foundever family!About usFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
All applicants must provide Australian work rights and be willing to undergo full background screening which includes police checks, an essential and mandatory requirement.
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