Call Center Associate - Work From Home

Job Description:

As a Call Center Associate at Nearmap, you will be responsible for providing exceptional customer service to our clients while working from the comfort of your own home in Canberra, Australian Capital Territory, Australia. This is a full-time entry-level position that does not require any prior experience, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities:- Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner- Making outbound calls to follow up on customer issues or provide additional information as needed- Documenting all customer interactions accurately in our CRM system- Adhering to call center KPIs and quality standards to ensure customer satisfaction- Collaborating with team members and other departments to resolve complex customer issues- Continuously learning about Nearmap's products and services to provide accurate information to customers

Requirements:- Energetic and dedicated personality traits to ensure a positive customer experience- Strong adaptability skills to thrive in a dynamic work-from-home environment- Excellent planning skills to prioritize tasks and meet deadlines effectively- Ability to work full-time and adhere to a regular schedule- Strong communication skills and a customer-centric approach

Benefits:- Paid sick leave to ensure your well-being- Paid Time Off (PTO) for work-life balance- Paid overtime for any additional hours worked

Working Environment:At Nearmap, we value continuous learning and adaptability in our employees to stay ahead in a rapidly changing world. As a Call Center Associate, you will have opportunities to enhance your skills and grow within the company.

Deadline to Apply:Please submit your application by May 31, 2024.

Equal Opportunity Statement:Nearmap is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities for all individuals regardless of their race, gender, age, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.