**Job Title: Call Center Associate - Remote Work**
**Company:** BlueScope Steel
**Location:** Brisbane, Queensland, AU
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
**Application Deadline:** ********
**Company Overview:**
BlueScope Steel is a leading global manufacturer of steel products and solutions. We pride ourselves on our commitment to innovation, quality, and sustainability. Our culture fosters creativity, embracing fresh ideas and inventive solutions. We invite you to join our dynamic team and contribute to our mission of delivering outstanding value to our customers.
**Position Overview:**
As a Call Center Associate at BlueScope Steel, you will play a critical role in delivering exceptional customer service by responding to inquiries, resolving issues, and providing information about our products and services. This is a part-time, entry-level position that offers the opportunity to work remotely while developing your skills in a supportive environment.
**Key Responsibilities:**
- **Customer Interaction:**
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Engage with customers to understand their needs and provide relevant product information and solutions.
- **Issue Resolution:**
- Identify issues or complaints and effectively communicate with customers to resolve them in a timely manner.
- Document and escalate complex issues to the appropriate departments, ensuring follow-up as necessary.
- **Product Knowledge:**
- Maintain a thorough understanding of BlueScope Steel products, services, and processes to provide accurate information to customers.
- Participate in training sessions and team meetings to stay up-to-date with new products and company policies.
- **Sales Support:**
- Persuade customers to explore additional products or services that may meet their needs, contributing to overall sales growth.
- Assist in processing orders, returns, and exchanges while ensuring customer satisfaction.
- **Collaboration:**
- Cooperate with colleagues across various departments to enhance the customer experience.
- Share insights and feedback from customer interactions to help improve processes and product offerings.
- **Data Management:**
- Maintain accurate records of customer interactions, transactions, and feedback using company databases and CRM software.
- Conduct follow-up calls and outreach as needed to ensure customer satisfaction and retention.
**Requirements:**
- **Education:**
- High School Diploma or equivalent; relevant coursework or training in business, communications, or customer service is a plus.
- **Experience:**
- No prior experience required; however, experience in customer service or sales is advantageous.
- **Technical Skills:**
- Proficient with Microsoft Office Suite and comfort using computer-based systems and CRMs.
- Reliable internet connection and a quiet workspace conducive to remote work.
- **Personality Traits:**
- Independent: Ability to work autonomously and manage time effectively.
- Resourceful: Creative problem-solver who can think on their feet and find solutions in challenging situations.
- **Soft Skills:**
- Persuasion: Activity able to influence customer decisions positively through effective communication.
- Cooperation: Strong team player who collaborates well with colleagues and supports a cohesive work environment.
**Benefits:**
- Disability insurance
- Dental insurance
- Travel opportunities
**Working Environment:**
Join a vibrant team that embraces creativity and innovation. At BlueScope Steel, we value fresh ideas and inventive solutions, encouraging you to think outside the box and drive improvements.
**Equal Opportunity Statement:**
BlueScope Steel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds and experiences.
**How to Apply:**
If you are ready to embark on a rewarding career in customer service, please submit your application by the deadline of ******** . We look forward to reviewing your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
