**Job Title:** Call Center Associate
**Company:** Culture Amp
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 3
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### Job Description
Culture Amp, a leading employee engagement platform, is seeking a motivated and dedicated **Call Center Associate** to join our dynamic team in Canberra. As a Call Center Associate, you will play a crucial role in fostering strong connections both with clients and internal stakeholders. This part-time position is ideal for individuals who are hardworking and driven, eager to contribute to a positive and collaborative work environment.
### Responsibilities
- **Customer Support:** Manage incoming calls and inquiries with professionalism and efficiency, ensuring customer satisfaction while addressing a variety of issues related to employee engagement and platform usage.
- **Issue Resolution:** Analyze customer concerns and provide appropriate solutions or escalate issues as needed, ensuring a high level of service quality.
- **Data Management:** Maintain accurate records of customer interactions and transactions in our customer relationship management (CRM) system, analyzing data trends to improve service delivery.
- **Collaboration:** Work closely with team members and other departments to share insights and foster a collaborative atmosphere that promotes a sense of family within the company.
- **Feedback Collection:** Gather customer feedback related to products and services, presenting findings to management to contribute to ongoing enhancements in service offerings.
- **Presentation:** Prepare and deliver presentations on service updates and customer feedback to the team, ensuring continuous improvement and alignment with company goals.
- **Documentation:** Create and maintain documentation related to customer interactions, procedures, and policies to ensure transparency and efficiency in operations.
- **Training Support:** Assist in the onboarding and training of new team members, offering guidance and support to help them integrate successfully into the team.
### Requirements
- **Experience:** Minimum of 3 years of experience in a call center or customer service role, with a proven track record of providing exceptional customer support.
- **Personality Traits:**
- Hardworking: Demonstrates a strong work ethic and commitment to achieving goals.
- Driven: Proactive in seeking out new challenges and opportunities for growth within the company.
- **Soft Skills:**
- **Analytical Skills:** Ability to analyze complex situations, identify trends, and propose effective solutions to enhance customer experience.
- **Presentation Skills:** Strong verbal and written communication skills, capable of delivering engaging and informative presentations to both colleagues and management.
- **Technical Skills:** Proficiency in using CRM systems and other customer service software is a plus. Familiarity with data analysis tools is advantageous.
### Benefits
- **Travel & Spending Expenses:** Reimbursement for travel and spending incurred while performing work-related tasks.
- **Company Transportation:** Access to company transportation for work-related activities, ensuring convenient commuting options.
- **Paid Time Off (PTO):** Generous Paid Time Off policy to allow for work-life balance and personal time away from work.
### Working Environment
At Culture Amp, we pride ourselves on building strong connections within our team, cultivating an environment where colleagues feel like an extended family. We believe in teamwork, collaboration, and supporting one another in reaching individual and collective goals.
### Application Deadline
Please submit your application no later than **October 14, 2024**. We look forward to learning how you can contribute to our team!
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**Equal Opportunity Statement:** Culture Amp is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
