**Job Title:** Call Center Assistant - Work from Home
**Company:** Las Vegas Sands
**Location:** Canberra, Australian Capital Territory, AU
**Job Type:** Full-time
**Seniority Level:** Associate Level
**Years of Experience Required:** 4
**Application Deadline:** ********
**Overview:**
Las Vegas Sands, a global leader in premium gaming, entertainment, and hospitality, is seeking a dedicated and enthusiastic Call Center Assistant to join our dynamic team. As a Call Center Assistant, you will play a pivotal role in providing exceptional service to our guests by handling inbound and outbound calls, addressing inquiries, and facilitating a seamless experience. This is a full-time work-from-home position, perfect for individuals who thrive in a fast-paced and evolving environment.
**Key Responsibilities:**
- Manage a high volume of inbound and outbound calls, providing courteous and professional assistance to guests and prospective customers.
- Accurately record and document all customer interactions in our CRM system, ensuring that all information is up-to-date and accessible.
- Address guest inquiries, providing accurate information about our services, promotions, and policies, demonstrating in-depth product knowledge.
- Resolve customer complaints effectively and efficiently, working with other departments to ensure satisfactory outcomes that align with company standards.
- Assist in the development and implementation of workflow improvements to enhance customer service processes.
- Provide insights and feedback on customer trends and common inquiries to help drive improvements in service delivery and product offerings.
- Collaborate with team members in a digital environment to share knowledge and best practices, fostering a culture of teamwork and continuous improvement.
- Participate in ongoing training sessions and workshops to enhance product knowledge and customer service skills.
- Maintain a high level of professionalism and a positive attitude, even under pressure, ensuring each customer interaction reflects the values of Las Vegas Sands.
**Job Requirements:**
- **Experience:** Minimum of 4 years of experience in a customer service role, preferably within a call center environment.
- **Education:** High School Diploma or equivalent; additional coursework or certifications in customer service or communication is a plus.
- **Technical Skills:** Proficient in using CRM software and Microsoft Office Suite; ability to adapt to new technologies and tools quickly.
- **Personality Traits:**
- Independent, self-motivated, and capable of working autonomously with minimal supervision.
- Passionate about delivering excellent customer service and enhancing guest experiences.
- **Soft Skills:**
- Strong planning and organizational skills with the ability to manage multiple tasks effectively.
- Exceptional attention to detail to ensure accuracy in customer interactions and data management.
**Benefits:**
- Comprehensive dental insurance coverage.
- Free food benefits while working from home, promoting a healthy work-life balance.
- Opportunities for travel and reimbursement for work-related expenses.
- A vibrant and supportive team culture focused on growth and collaboration.
**Working Environment:**
This position is designed for individuals who can thrive in an energetic and rapidly evolving work setting, where adaptability and proactive problem-solving are key to success. As we navigate the challenges of a global market, we seek team members who are excited to innovate and contribute to our mission of exceeding customer expectations.
**Equal Opportunity Statement:**
Las Vegas Sands is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you meet the requirements and are excited about joining a winning team, we want to hear from you! Apply by the deadline above to be considered for this exciting opportunity.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
