Call Center Assistant - Work From Home

Job Description:

United Rentals is seeking a Call Center Assistant to join our team on a part-time basis, working from home in Canberra, Australian Capital Territory, AU. As an Associate Level position, we require a candidate with at least 3 years of experience in a similar role.

Responsibilities:
1. Answering inbound calls and responding to customer inquiries in a professional and efficient manner.
2. Making outbound calls to follow up on leads and provide customer support.
3. Assisting customers with booking equipment rentals and scheduling deliveries.
4. Providing product and service information to customers and addressing any concerns they may have.
5. Collaborating with team members to ensure excellent customer service delivery.
6. Maintaining accurate records of customer interactions and transactions.
7. Adhering to company policies and procedures at all times.

Requirements:
1. Hardworking and energetic individual who is passionate about customer service.
2. Excellent people management skills with the ability to work well in a team.
3. Strong cooperation skills to collaborate effectively with colleagues.
4. Previous experience in a call center or customer service role is a must.
5. Proficiency in Microsoft Office and CRM software.
6. Excellent communication and listening skills.
7. High school diploma or equivalent.

Benefits:
- Disability insurance
- Dental insurance
- Company transportation

Working environment:
At United Rentals, we believe in giving back to the community through corporate social responsibility initiatives. Joining our team means contributing to a positive impact on society through our various programs and initiatives.

Equal Opportunity Statement:
United Rentals is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and are dedicated to providing equal opportunities for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.