We are seeking a passionate and experienced Cafe Manager/Barista to lead our dynamic team at Mistress. If you have a love for crafting the perfect cup of coffee, serving smiles and thrive in a very fast-paced team environment, we want to hear from you! Full time position for the right person.
REQUIREMENTS
Previous experience as a Cafe ManagerExtensive Barista experience in fast paced environmentsStrong leadership and organisational skillsExcellent communication and interpersonal abilitiesPassion for consistent, high quality coffee and customer serviceAbility to work flexible hours, including one day on the weekendKnowledge of cafe equipmentFood safety certificate is a plusYou will need to be skilled as an allrounder including food prep and cleaning Demonstrates the ability to lead, effectively communicate, and champion how WE (MOM) do thingsRESPONSIBILITIES
Manage day-to-day cafe operationsTrain, motivate and supervise staff in all aspects of operation - including food production, cleaning and coffeeEnsure excellent customer service from the whole teamPrepare and serve high-quality coffee and beveragesMaintain inventory and order suppliesOversee rostering and staff management, including recruitment, interviewing, hiring and trainingAble to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Owner/ General Manager as necessaryPromote and practice safe work habits, identifying and resolving potential safety (including food safety) hazards Apply now to be a part of our fabulous team! You will receive competitive salary, discounted food and beverages, the opportunity for career growth and development and a supportive work environment.
A little more detail…
The Store Manager is responsible for leading all team members in the efficient and profitable operation of the store. They are responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service. Ensuring a great experience for both our customers and team members. The Store Manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to how WE do things.
The manager is the role model for outstanding service and "owner" of the service initiative at the store.Pro-active in solving customer problems.Ensures that all team members are committed to and demonstrates how we do things at MOM.Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.Consistently monitors, coaches, and encourages team members to meet our high service standards.Assesses and provides adequate staffing to provide efficient and friendly service.Maintains high cleanliness and presentation standards consistently throughout the store in the areas of store appearance, merchandise, and equipment.Build morale and team spirit by fostering a work environment where team members input is encouraged and valued. Qualifications and Expectations – not limited to but including…
Proficient with simple document production, eg word, excel, outlook, pos program, marketing and media as needed.Must be able to work overtime, including weekends, mornings, evenings and as needed.Well-organised, detail-orientated, and able to multi-task.Must have effective problem solving/decision making abilities.This position will require frequent standing and use of hands and arms.Must be fit and able to frequently bend and twist from the waist.Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range objects. Regularly required to handle food, hot beverages, and work with sharp objects.Must have excellent verbal and written English communication skills.Must have excellent understanding of food safety standards and legislation.Must be able to deliver the ethos of the business as put forward by the owner.