Wolff Coffee Roasters is a family owned specialty coffee roaster located in Hendra.We are seeking a highly experienced Cafe Manager/College of Coffee Educator within our organisation that has knowledge in speciality coffee and a demonstrated ability to provide our customers with the highest quality coffee experience.As the Cafe Manager & College of Coffee Educator you will be responsible for:Coordinating and managing the entire operation of the Cafe including scheduling shifts.Improving sales of the Cafe and growing the College of Coffee business.Analysing sales data and managing KPI's in line with growth targets.In coordination with our marketing team, organising marketing events and promotional activities.Generating detailed daily, monthly, quarterly and yearly reports on sales, staff, and profitability.Managing budgets and executing plans for department sales, product purchases and staff development.Planning and executing all beverage recipes and coordinating with kitchen chefs on food menus.Providing a high level of customer support and leading by example.Overseeing stock levels and placing orders well in advance.Responsible for recruiting, training and motivating staff and monitoring performance.Maintaining high standards of quality hygiene, compliant with food, health and safety guidelines.Scheduling and running educational coffee courses for all customers.Liaising with the Head Coffee Roaster in sourcing product knowledge on all existing and new coffee blends.Skills & Education:Minimum of 3 years experience within the coffee industry.Multi-tasking abilities that help coordinate different sections in the Cafe & College of Coffee.Inventiveness in introducing new ideas that can increase sales.Fluent communication and social skills to interact with customers and staff on all levels.Skilled in recruiting, training and developing all staff.Proficient in handling administration and paperwork.Hold a degree in Hospitality Management, People Management or Business and Leadership.Salary will be between $70,000-$75,000.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Cafe Manager?How many years of people management experience do you have?Do you have customer service experience?Do you have experience in a sales role?Which of the following types of coffee do you have experience preparing?Have you worked in a role which requires a sound understanding of OH&S/WHS?Do you have experience preparing work rosters?
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