Location: Torquay | RACV Torquay Resort
Position: Full time Opportunity
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
Located on Victoria's Great Ocean Road, RACV Torquay Resort is set on an expansive golf course with spectacular ocean views and direct beach access. The resort boasts state of the art conferencing & events facilities, a trio of dining options and various amenities for guests to enjoy. We're looking for an enthusiastic and energetic F&B Attendant to join our team.
The role… Do you thrive in fast-paced environments and have a passion for ensuring exceptional event experiences? We are currently seeking a highly organized and detail-oriented Conference & Events Operations Manager to join our dynamic team.
In this role, you will be responsible for the seamless execution of events on the day, ensuring guest satisfaction and exceeding client expectations. Some key duties include:
Oversee all aspects of event set-up, ensuring adherence to floor plans and AV specifications. Manage a team of staff, delegating tasks and providing clear instructions. Maintain clear communication with customers, vendors, and internal teams throughout the event. Anticipate and proactively resolve any issues that may arise during the event. Ensure the smooth running of all conference & event logistics. Conduct post-event walkthroughs, identifying areas for improvement. Maintain a high level of professionalism and provide exceptional customer service to all guests. We're offering… Competitive salary package with benefits. Ongoing training and career developing opportunities. Opportunity to join during an exciting time of growth. Genuine support from Executives in collaboration with high functioning leaders and peers. Discounts on RACV products & services, including our portfolio of 8 resorts. We're looking for… Previous experience in conference, event or hospitality management. A flair for creating and identifying business opportunities. A solid understanding of sales principles and techniques. Exceptional communication skills and the ability to quickly build rapport with others. Substantial knowledge of the service procedures relative to C&E Operations including but not limited to banquet, buffet, cocktail, conference and special event service within 5-star venues. Depth of wine knowledge and general bar beverages. Proven understanding of budget and accounting procedures including planning, forecasting and controlling. Great time management skills. Flexibility to work with the business requirements. Knowledge of OPERA PMS and Catering Sales (desirable). Additional Requirements: Previous experience in a similar role within a fast-paced F&B environment. Bar experience preferable. Someone who can work evenings and weekends. A genuine love of hospitality and providing great service. A valid Victorian RSA. Exceptional communication skills and a bright & friendly personality. The ability to quickly build rapport with guests and your team. Full working rights in Australia. A little about us... As Victoria's largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure. Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas – and at discounted Member rates – they've become valuable places to recharge and reconnect.
Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.
Application process You can learn more about the RACV at careers.racv.com.au. Applicants will be required to provide evidence of their eligibility to work in Australia and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
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