Job Description We are looking for an experienced Butler, who will play a vital role in overseeing the daily operations, filled with purpose in actions to contribute and deliver experiences that are astounding and superlative. Guides and inspires others through examples, innovative thinking, embodies a strong sense of leadership, and communicates effectively to create a positive atmosphere for both the team and residents.
ResponsibilitiesGreet all arriving guests and offer a detailed orientation of their rooms and its facilities.Establish good public relations with all guests.Demonstrate a commitment to providing warm, anticipative service to exceed the needs and expectations of our discerning guests.Act as the reference team member for guests during their stay and ensure that all requests from guests are made possible or followed up.Always transmit guest requests and preferences accurately to the team.Receive, record, and distribute various reports via the Opera system.Coordinate with room service for all food and beverage items served in rooms and subsequent removal of used items.Maintain the guest's personal items, clothing, and wardrobes in a clean, neat fashion throughout their stay.Collect, process, check, and deliver all guests' valet requirements, performing simple pressing of guest clothing as necessary.Ensure all the residents receive prompt and courteous service.Assist guests with room and local information; make bookings and reservations as required by guests.Assist as required in the following areas: restaurant, reception, luggage services, back of house cleaning, and maintenance.Practice up-selling of the hotel products and facilities.Fully understand the difference of guest levels (VIP).Assist with other responsibilities and duties in the absence of team members or as assigned by the manager.Follow all policies and procedures ascertained by the hotel.Discover a world where life pulses with passion.
Sofitel Los Angeles at Beverly Hills, Los Angeles, United States
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