At Busways, our core focus is on quality customer service, stakeholder engagement, and employee development.
For over 80 years, we have delivered a professional, reliable standard of service. We currently operate bus service contracts for Transport for NSW in Western Sydney, North Shore and West, Central Coast and North Coast, and the South Australian Public Transport Authority in Adelaide's Outer South.
With a team of more than 2,800 people committed to transporting over 53.7 million passenger journeys each year, we pride ourselves on taking a proactive approach to public transport delivery to ensure that the customer journey is as seamless as possible.
The Opportunity
Our employees are what make Busways work. We always aim to attract people that continuously look to improve themselves and the team. We currently have a part-time vacancy for a dynamic and motivated Staff Supervisor to join our team in our Heatherbrae depot.
This is an exciting opportunity to join both a growing department and a growing company. You will be given the opportunity to grow, develop, and take on more responsibilities.
You will be working in a fast-paced and energetic environment that will encourage you to be a conceptual and creative thinker within the team.
About you
This role will report directly to the Depot Manager and will be responsible for supporting the day-to-day operations of the depot in conjunction with the Depot Manager. The main duties of the role include but are not limited to:
Be the main point of contact for all non-dispatch issues within the depot. Assist in the day-to-day management of service delivery functions within the depot. Ensure licence compliance in Hive (Rostering system) and follow up with staff as required. Investigate and assist the Depot Manager to properly manage occurrence reports, inspector reports, accidents, customer feedback, student misbehaviour, and CCTV download and viewing. Assist the Depot Manager in responding to Major Incidents. Assist with Charters and Special events within the depot as required. Manage and issue school student travel passes. Conduct drug & alcohol testing within the depot as required. Develop positive and collaborative relationships with the assets team within the depot. Banking – Count drivers' daily takings and record for banking. Answer two-way communication and phone calls. What We're Looking for in the Successful Candidate:
Demonstrated Operations knowledge or understanding including service delivery, rostering, incident management, performance management, employee relations, complaint handling, work, health and safety, inclusion, and diversity. Outstanding communication, interpersonal, and problem-solving skills. Demonstrated problem-solving skills, the capacity to successfully deliver high-quality outcomes and meet deadlines. A keen eye for detail, meticulous with paperwork and the ability to maintain focus under pressure. Willingness to adapt in a changing environment. Current Drivers Licence (HR class preferred or willing to upgrade). Be an Australian Citizen, Permanent Resident, or have unrestricted working rights in Australia. Apply now:
If you believe this is the perfect role for you, please apply by submitting a resume and a cover letter that specifically addresses your suitability to the role. Individual applications will be processed as soon as they are received. Applications can be submitted by clicking 'Apply Now' or sending an email to ******.
For any queries about the role, please contact the recruitment team on the above email address or give us a call on 02 9497 1***.
Busways is committed to being an Equal Opportunity Employer, with a workforce that reflects the diversity of the communities we serve. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and those from diverse social, cultural, and gender backgrounds.
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