Support the Strategy & Innovation team and collaborate with ICT to drive the transformation of business applications, ensuring alignment with ADF Careers' Transformation Strategy. The Business Systems Support Specialist is responsible for supporting the Strategy & Innovation team, working closely with ICT to facilitate the transformation of business applications across ADF Careers. This role will ensure the approach to transformation is consistent with ADF Career's Transformation Strategy.
Details about the Client ADF Careers is the largest workforce outsourcing solution in the southern hemisphere with over 80,000 applications received on average each year.
ADF Careers is on a mission to recruit the right people, in the right numbers, at the right time to support the Australian Defence Force to build, sustain and maximise Defence capability.
Our people are our greatest asset. We recognise and respect our people's need to work in ways that support their careers, families, and lifestyle. That's why we offer flexible working arrangements, learning pathways, additional leave entitlements and extensive corporate discounts across a variety of product and services. We want our people to be financially rewarded; to feel good and to go beyond what they thought possible at work.
Be you, and we'll be better together.
Job Description The Business Systems Support Specialist is responsible for supporting the Strategy & Innovation team, working closely with ICT, in supporting and transforming business applications across ADF Careers, ensuring the approach to transformation is consistent with ADF Career's Transformation strategy and approach.
You will: Support internal users across a range of business solutions, including set-up, enhancement, alterations and testing of system configurations.Seek input and feedback from users across the organisation and monitor operational activities to identify opportunities to improve system efficiency, performance and user experience.Develop strong stakeholder relationships with business users, IT teams and vendors to ensure applications are being utilised effectively.Technical liaison for system enhancements and updates; participating in the planning, testing and implementation phases.Support continuous improvement initiatives and contribute to systems and process requirements gathering, testing and implementation.Consider needs of entire ADF Career's business through systems transformation, ensuring minimal disruption and no impact on the organisation's ability to maximise target achievement.Contribute to and provide insights into the transformation strategy and program and assist project teams to ensure required business functionality is supported.Develop, manage and maintain a high service level client relationship through the provision of services that meet or exceed the expectations of Defence and the Adecco contract, further encouraging a strong and ongoing relationship between Adecco and the Commonwealth of Australia.Candidate's Profile If you have worked in a similar position or just looking for your next opportunity that will make an impact, we want to speak with you.Your background will demonstrate:Experience working and building relationships with diverse teams and stakeholders, including non-technical business users and technical teams.Demonstrated experience testing and deploying minor systems enhancements for existing business applications.Ability to align business systems with the overall business strategy.Sound problem solving, system and process improvement.Experience with CRM Administration.Experience with Genesys and Dynamics 365 is preferred but not essential.To apply for this position, you must be an Australian citizen and have the ability to maintain an Australian AGSVA security clearance.
How to apply If eligible, please submit your resume; applications are open to all qualified Australian citizens regardless of their background, identity, experiences and beliefs.
If you need assistance during our recruitment process or require essential information about this opportunity, please email our friendly TA team at ****** for a confidential conversation.
To apply for this position, please submit your application online through our designated platform. The deadline for applications is 11:30 PM (AEST) on the 12th of November 2024. It's important to note that applications will be reviewed and processed as they are received.
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