Job title: Business Support SupervisorCompany: Queensland GovernmentJob description: We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following: Understand and support organizational vision, mission and business objectives and identify potential issues that could impact on service delivery by thinking and planning ahead.Build and nurture positive relationships with team members and stakeholders.Continually monitor, evaluate, and develop staff to meet and exceed performance expectations.Job details:Position status: Fixed Term TemporaryPosition type: Flexible full-timeOccupational group: Contract ManagementClassification: AO5Workplace Location: Brisbane Inner CityJob ad reference: QLD/583850/24Closing date: 26-Aug-2024Job duration: 6 months with possible extensionContact person: Hilary Alvestad-LoweContact details: or Ph: 07 36404863Responsibilities:Supervise and develop the Business Support Team to ensure work is completed effectively in support of the organization's strategic, business, and operational objectives.Manage escalated enquiries and requests and provide support and advice to customer support staff to ensure timely and effective service delivery.Provide administration management support and manage priority requests as required in accordance with agreed timeframes.Work collaboratively and promote effective working relationships with stakeholders.Liaise with and engage stakeholders regarding Business Support Team performance information and statistics to facilitate the exchange of information, support decision making processes and assist in the effective monitoring of service performance.Review, create and/or modify knowledge base articles where necessary to equip staff to provide a responsive customer service.Actively maintain high level operational knowledge of a range of corporate technology and practices relevant to a procurement and contract management environment.Prepare reports, briefing notes as and where required on behalf of the business unit.Continuously seek to improve work practices, internal processes, and procedures.Respond proactively and flexibly to change with a continual focus on stakeholders' needs.Understand procurement, contract management and governance principles.Display rigor in analysis and apply specialist knowledge, together with proven effective written and verbal communication skills including negotiation and conflict resolution.Applications to remain current for 12 months.Further information: We are committed to building inclusive cultures in the Queensland public sector. Please ensure you download all attachments and follow the instructions on how to apply.Location: Brisbane, QLDJob posting date: Sat, 10 Aug 2024 05:00:04 GMTApply for the job now!#J-18808-Ljbffr
