About the role: We are currently seeking a Business Support Officer to be based at our Fortitude Valley office.Reporting to the Lead Procurement, the scope of your role will be to contribute to the operational excellence of the end-to-end process for the purchasing and paying of supplies, services, and equipment for mining operations. The employee will have a shared services mindset.Duties will include:Understanding and exceeding customer service expectationsAddressing workflow/invoice issues in an accurate, timely and controlled mannerCollaborating to ensure shared understanding and accountability with customer(s) and suppliersFostering a culture of agility and changeContinuously improving processes through further automation, digitization, analytics, self-service, mobility and end-user trainingAddress purchase order and invoice related workflow and system matters for assigned regionWork closely with our chosen outsourcer (TCS) to deliver exemplary transaction processing and service to sites and suppliers, especially the services receipting processReview and maintain documented procedures relating to site workflow activitiesReview and monitor site SAP workflow processes via system management reports such as PowerBi and SAP VIM Analytics or other reporting toolsMonitor weekly reports sent to site stakeholders and anticipate issues for further analysis and discussionThis role will require occasional travel between mine sites.The lifestyle:This position is offered on a Monday to Friday basis, you will be required to be in the office at least three days per week, with the option to work from home for up to two days as per your manager's discretion. Peabody offers flexible start/finish times and redistributed working week giving employees flexibility to finish at noon on Fridays.About you:Bachelor's degree in business or related field; relevant work experience in lieu of degree will be consideredMinimum of 3 years of work experience in purchasing, Accounts Payable, category management or related fieldCross cultural/international work experience preferredPractical working knowledge of automated materials and purchasing systems like SAP, Ariba, Fieldglass, Opentext VIM, and othersGeneral knowledge of related accounting proceduresKnowledge of core purchasing activities and supplier relationship managementAdaptability – Maintains effectiveness in changing working conditionsThird Party Management – Identifies and documents third party service issuesProblem Solving – Identifies, analyses, and resolves issues to improve business performanceDriving Results – Holds self-accountable for performance and works to meet individual and business objectivesAbout Peabody:Peabody is a leading coal producer, providing essential products for the production of affordable, reliable energy & steel. We employ approximately 5,500 people across our operations in the United States & Australia, serving customers in 26 countries.Our commitment to sustainability underpins everything we do and shapes our strategy for the future.We offer an inclusive work environment that engages, recognizes, and develops its employees. We strive to create a safe and healthy work culture where all employees are treated with fairness and respect.#J-18808-Ljbffr
