Business Services Coordinator (Communications Technology) Skip to content
Business Services Coordinator (Communications Technology) Administrative Assistants (Administration & Office Support)
This is an incredibly exciting role for the right person! There is a genuine desire from the Managing Director, CEO and TEAM at UPTI/ YABBIT to help you succeed in this role…..and into your future career here. This is a unique opportunity for someone who is ready to take the next step in their career and will bring a level of passion and motivation…….Is that you….?
About UPTI and YABBIT Just before Christmas in 2020, we launched UPTI which is the home of the market leading unified communications solution platform YABBIT.
By early 2021, we had over 500 users and today, we have thousands of users.
The system has maintained uninterrupted service since its inception, seamlessly updating with zero downtime. Multiple carriers within Australia are connected to our CLOUD cores, upholding Australian Sovereignty, and our YABBIT platform boasts a pedigree of over 3.5 million users since 2020, continuing to grow rapidly.
YABBIT has become the preferred choice for many BroadSoft carriers and suppliers worldwide due to its superior capabilities – and is an approved supplier of choice on Local & State Government ICT Procurement panel arrangements.
UPTI also provides an array of network, security, mobility and consultancy services in addition to YABBIT - While continually exploring new technologies and functionalities to enhance YABBIT.
About the Role We're on the hunt for a relationship and results focused individual who shares our passion, drive, and energy to help our clients and their businesses.
The position of Business Services Coordinator is responsible for driving and implementing our EARS account management program for nominated accounts…..along with general customer service, processing client orders, general office support and support to the CEO and Managing Director.
What is our EARS account management program……..?
What EARS means to US here at YABBIT... The space we create for Customers to be heardWhat defines us from others who sell & leaveHow we create true CommunitiesHow we capture OpportunityHow we manage RiskHow we remove SurprisesHow we drive Reciprocal AccountabilityWhat Customers tell Us it means to Them …. Accountability to OutcomesA path to Learn and Discover industry opportunityAn understanding of the value of a Partner versus a VendorA means to prioritizeA way to report internallyTo be successful in this role, you will possess the following: Outstanding customer service skills, with excellent written and verbal communication skills. An aptitude to build strong relationships internally and externally A passion for technology solutions and advancements is a MUST. Highly motivated, committed, team focused and reliable – we want someone for the long-term.Proven ability to take ownership of tasks with a demonstrated strong dose of initiative….tempered with common sense…..and Time Management.Strong general computer skills including Microsoft Office and ideally experience in utilising CRM's.Passion, drive and enthusiasm for delivering exceptional service.Exceptional level of honesty and hardworking approach.Previous experience in Voice Communications, Internet & Mobile services desired but not essentialPrevious experience in Account/Vendor and or Partner relationship management would be beneficial. What's on Offer A dynamic and positive work environment where EVERY staff member and client are VALUED.An innovative and cutting-edge brand and product range.Flexible working conditions – Work between our modern workplace based at East Brisbane and from your home office…….Home Internet is provided !!Part-time working 3 or 4 days/week OR Full-time is available.An attractive salary will be offered commensurate with your experience.A fuel card will be provided ($3,000 per annum - Weekly Value of $60).If you are seeking an ambitious environment focused on valuing relationship and quality service, then this could be the role for you!
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