Business Reporting and Customer Insights SpecialistWe are seeking a Business Reporting Analyst to join the MFC Customer Engagement and Performance team on a 12-month contract. In this role, you will analyse customer data, identify key trends, and provide actionable insights to drive strong customer outcomes and support business decisions. You will also prepare clear and impactful reports, collaborate closely with stakeholders to define key metrics, and contribute to the development of innovative methods for modelling and presenting data. The ideal candidate will be a strong communicator, skilled in data analysis, and able to build lasting relationships with internal teams to ensure business needs are met and results are achieved.
Your new role Undertake the analysis of customer data and provide insight into data and trends, guiding improvement in customer engagement and performancePrepare reports that accurately and sufficiently describe business needs and result in desired outcomesLiaise with the business and stakeholders to identify key metrics and develop reports or business models to monitor these regularlyCollaborate, build, and maintain strong relationships with key stakeholders to ensure business requirements are well communicated and understoodContribute to the development of new and innovative ways of modelling, presenting and articulating data.Your story so far The candidate we are looking for must be inquisitive, have excellent communication and relationship building skills, combined with a strong desire to analyse and help solve complex business problems.Experience working with Excel, SQL & Power BIAbility to story tell through data and verbal communication with a variety of stakeholdersStrong written and verbal communication skillsStrong analytical and problem-solving skillsStrong business acumenExperience in Workers CompensationExperience with QLIK reportingAbout QBE We are an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our people will be at the centre of our success. We're proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards:
2021 LinkedIn Top Employer & HRD Employer of Choice2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR AwardsPlatinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusionRanked 3rd place in the AAGE Top Graduate Employers 2023 for medium sized program as voted by graduatesTop 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)Family First accredited employer since 2021APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are.
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