Join a Federal Government agency as Business Process Analyst! Your new company
This large Federal Government agency based in central Canberra plays a key role in supporting a wide range of Australian industries, providing critical services across a variety of functions.
Your new role The Business Process Analyst will support a branch to deliver a major IT enhancement project based on Microsoft Dynamics 365 CRM. We're looking for candidates with strong analytical and communication skills, with knowledge of and demonstrated experience working with Dynamics 365 applications with external portals. You will examine, analyse, and improve business processes and systems to ensure that the project delivers value to end users.
In consultation with stakeholders, you will analyse established business processes and procedures to identify improvements in line with the deliverables of the Phase 4 Enhancement Project.
Act as a crucial bridge between stakeholders and the branch teams, ensuring that business needs are effectively translated into technical solutions, particularly in relation to business process improvements.
Construct documentation to support renewed business processes.
Monitor the effectiveness of revised and renewed business processes, adapting the approach when new information is presented.
Apply critical thinking to the project, and guide end users to adopt a similar mindset.
Collaborate closely with developers, testers, project managers and other business analysts to ensure successful project delivery using an agile methodology.
Conduct feasibility studies and impact assessments for proposed changes or enhancements.
Conduct functional testing and assist business areas with User Acceptance Testing where necessary. Work collaboratively with other areas in the division, the department and across government to deliver outcomes and share knowledge. What you'll need to succeed Demonstrated experience as a Business Process Analyst supporting the delivery of IT enhancement projects, including a working understanding of Agile methodologies and human centred design principles.
Experience in delivery or use of Microsoft Dynamics 365 CRM and associated Microsoft tools.
Demonstrated analytical and problem-solving skills including the ability to attain, analyse and interpret varied data inputs.
Well-developed oral and written communication skills, with a high level of accuracy and attention to detail, including well developed negotiation and presentation skills for diverse audiences.
Build and sustain relationships; liaise with a range of stakeholders within and outside of the division.
Adhere to the Australian Public Service Values, values and Code of Conduct and consistently behave in an honest, ethical and professional way.
What you'll get in return
- An 8 Month Contract + 12 Month Extension Option
- A modern, central Canberra office
- The option to arrange flexible working
What you need to do now
Click 'Apply Now' to forward a copy of your CV for consideration, or reach out to me via Email at ********
