Unique opportunity to join a supportive and collaborative teamBring your passion for customer service and help us support business growthPermanent role based in ParramattaHow will I help?As a Business Premium Banker, you will have the unique opportunity to engage directly with business customers, developing a deep understanding of their individual needs, challenges, and aspirations. Through meaningful and needs-based conversations, you will uncover opportunities to tailor financial solutions that align with their specific goals and objectives.As a Business Premium Banker, you play a pivotal role in shaping the financial success. In this dynamic and results-driven position, you will specialise in offering customised financial solutions, with a primary focus on short-term lending products like Business Credit Cards.More specifically, you will be:Receiving inbound calls from business owners looking to purchase specific productsFinding opportunities to upsell and cross-sell additional banking productsHelping understand customer's needs, to connect them to suitable business banking products, including business accounts and payment facilitiesResponding to customers over email and processing customer information in our systemsIdeally already have experience in lending with a strong growth mindsetTo be successful in this role, you'll be required to work across our operating hours Monday to Friday 8:00 AM to 6:00 PM.What do I need?We are looking for customer service superstars, who are passionate about connecting customer needs to suitable products and services that benefit them. If you are looking to take your next career step in lending, this would be an ideal role for you. Our ideal candidate will have:Solid background in customer service and/or salesLending experienceClear communication skills and resilience to take a high number of callsStrong attention to detail, including written skillsStrong computer literacy, with the ability to learn new systemsWhat's in it for me?You'll be working as part of a great team with a can-do culture and a passion for the best customer service around. With good pay and great benefits, you'll be helping Australians and New Zealanders succeed.What's it like to work there?We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.Hear from some of our people and their experiences working with us.Start here. Just click on the APPLY or APPLY NOW button.At Westpac, we're all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you're interested in discussing workplace flexibility, please feel free to mention it in your application.We invite candidates of all ages, genders, sexual orientations, cultural backgrounds, people with disabilities, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email ****** you need reasonable adjustments during the recruitment process?We can provide reasonable adjustments for individuals with disabilities and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email ******.
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