You Lead the Way.
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When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other.
Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success.
Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.
And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Merchant Services (GMNS) is the merchant network of American Express which acquires and maintains relationships with the millions of merchants around the world who welcome American Express Branded cards.
Global Merchant Services (GMS) Marketing is dedicated to bringing buyers and sellers together and transforming how American Express is welcomed.
GMS Marketing is responsible for partnering with GMS markets to drive profitable growth, accelerate merchant acceptance and enhance the value of Amex acceptance to merchants and Card Members at scale.
We focus on enhancing our relationships with millions of merchants of all shapes and sizes, and our geographic purview includes many commerce hubs across the globe including the U.S, Canada, Latin America, the Caribbean, Europe and the Asia-Pacific region.
As the Assistant Marketing Manager, you will support the Business Insights & Merchant Strategy Team which sits within GMS Marketing APAC.
The team is primarily focused on developing and enhancing our Merchant Value proposition which plays a vital part in key business focus areas such as improving coverage, perceptions of coverage, merchant satisfaction, and increased billings.
Reporting to the GMS Marketing APAC Strategy & Insights Director in Sydney, this role will support key insights across the APAC region.
In addition, this role has a dotted reporting line into the GMS APAC Marketing Vice President where you will be responsible for the development and management of regional marketing strategies, budgets, control, and compliance initiatives.
This is a 12-month secondment full-time role.
The role is posted both in Sydney (Australia) and Tokyo (Japan).
The job location will be determined based on where the most suitable candidate is based.
The primary responsibilities of the Assistant Manager role are as follows:
Support the Business Insights organization to develop internal insights from our proprietary data to inform areas of opportunity and strategic direction for the APAC GMS Marketing organization. Develop Merchant Value Proposition for APAC Markets (Australia, Japan, Hong Kong, and Singapore) through competitive analysis, internal and external research, and best practice. Drive the development of tools that both scale Business Insights support as well as provide additional unique value to Merchants. Own the day-to-day administration of regional A&P budget tracking and management. Coordinate the regional marketing internal compliance and control management. To be successful in this role you will have strong skills in:
Demonstrated skill in building and leveraging relationships; a team player able to successfully influence across multiple business units within American Express. Analytical skills and the ability to work with data to extract information and draw conclusions. Customer first mindset. Demonstrated ability to critically assess business needs and identify opportunities for positive change. Experience of developing PowerPoint narratives and pitching directly to customers. Ability to review, document, and implement processes and solutions. Marketing experience preferable. Ability to work independently in a time-critical environment and to meet deadlines. Strong time management and excellent organizational skills, ability to prioritize multiple tasks in a high-energy environment. Mature and professional attitude to work. Enthusiastic, keen to learn, and to be challenged. Degree qualification in a business-related discipline. Native or business English proficiency. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being.
That means we prioritize their physical, financial, and mental health through each stage of life.
Benefits include:
Competitive base salaries. Bonus incentives. Support for financial well-being and retirement. Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location). Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. Generous paid parental leave policies (depending on your location). Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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