About Us
Anglicare Southern Queensland connects with people at every stage of their life journey responding with compassion and humility, recognising the uniqueness of all individuals and advocating for the most vulnerable in our community. We've been proudly empowering generations of Queenslanders by providing care, compassion and hope for over 150 years. Anglicare Southern Queensland's success is underpinned by the skills of 3,500 dedicated and experienced staff, who collectively support over 50,000 Queenslanders through our diverse 'all of life' service groups, which include: Children and Families, Mental Health and Wellbeing, Home and Community Care and Residential Aged Care. We're dedicated to a future where we deliver exceptional care to our aged and community care clients through innovative services and passionate team members.
About The Role
This is a key, full-time permanent role in our Business optimisation team in Aged and Community Services, based in our new modern offices in Fortitude Valley, close to public transport and parking.
The overall purpose of the Business Optimisation Lead is to undertake process redesign: analysing, standardising, and optimising business processes and outcomes. The role will gather requirements, develop refreshed or new processes and work with cross-functional teams to bring the processes to life. This work supports an agreed program of business optimisation activities, enabling us to achieve our objective of becoming a high performing, client-centred organisation. Optimisation activities may be generated by the business (operations), or in response to third-party change, e.g., legislative reform or change to program regulation. Specific role focus will include:
Business Optimisation & Documentation: Analyse processes, identify improvement opportunities, and optimise service models.Collaborate with stakeholders to document and review current and future business practices.Develop process maps, workflows, and relevant documentation to support operations.Change Management & Communication: Create and implement change management plans for new service models.Facilitate process reviews, tailoring communication to various audiences.Support stakeholder engagement and post-implementation activities.About You
You love applying your analytical expertise, solving problems, closing loops and are known for your attention to detail and diligence with your processes. You value honesty, transparency and thrive in a challenging and complex environment, where your experience can positively influence the way we operate and continuously improve. As an internal consultant, you are regarded for your ability to relate well to people, communicate with confidence and provide clear guidance and identify areas of clinical and care improvement, while ensuring continuous improvement. You manage competing priorities and expectations with ease and professionalism. In particular, you will bring:
Demonstrated knowledge of process methodologies and change management principles.Demonstrated knowledge of person and client centred principles and frameworks.Strong written and verbal communication & facilitation skills.Demonstrated critical thinking and problem-solving skills.Strong organisational skills including the ability to set and meet deadlines.Sound knowledge of Microsoft products including Teams, Word, Excel, PowerPoint & Visio.Degree in Business, Communications, Health or a related field.Experience in business analytics and change implementation, highly desirable.Ability and willingness to travel to service centres, with a current drivers licence.National Police Check.Why Join Anglicare? Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.Great flexibility, work-life balance, flexible hours and hybrid work from home (WFH) model.Salary Packaging - package up to $15,900 per year tax free! This means you can pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more out of your salary before tax!In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)Enjoy the potential tax savings of a Novated Car Lease.Employee Discounts at some of Australia's leading retailers.6% Bupa Health Insurance Discount.Ongoing training and support with hundreds of free online courses on our learning management system.Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.Opportunities to purchase additional annual leave.Pastoral Care Support & Employee Assistance Programs.Free annual Flu vaccinations.Interested?
Click apply and send us your current resume and cover letter.
For further information please contact
Hepi Email: ****** Anglicare Southern Queensland is committed to the health and safety of our workforce. Shortlisted Applicants will be asked to complete a Pre-Employment Assessments that requests the sharing of information regarding pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. We promote a child-safe environment and are committed to providing on-going care and protection.
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