Please note this is a 9-month secondment role.About UsLaunched in 2015, Credit Savvy is a digital-only business that helps Australians to access, understand, leverage and protect their credit reputation. Our free online service is open to all who want to improve their financial wellbeing.In 2022, we expanded our offering to include SavvyShield, an Australian-first feature to prevent new credit fraud by implementing a credit file ban. We also offer part of our service in the CommBank App through the CommBank Credit Score Hub.We are part of Commonwealth Bank's x15ventures, and it is our mission to help everyday Australians understand credit better and unlock their financial potential.The RoleWe're on the lookout for a savvy Business Operations Associate to join our small, passionate team to support our mission: help Australians take control of their credit life and achieve their financial goals.The Business Operations Associate will be a natural all-rounder that delivers exceptional service to our customers, partners and internal stakeholders. Collaborating closely with all functions of the business, you will drive key business operations and coordinate relevant business-wide initiatives.You will have plenty of scope to make your mark and work across a range of customer and business initiatives that are key to Credit Savvy's success.Key AccountabilitiesReporting to the Head of Operations, you will:Undertake business analysis, and compile and present findings across the teamManage and update the Credit Savvy product databaseWork directly with our commercial partners at CommBank and beyondContribute to weekly and monthly financial reporting on business-wide performanceSupport and execute on marketing and sales email campaignsDrive and uplift our payment and invoicing requirements, to both suppliers and commercial partnersSupport our digital customer-service channels – you will respond to a multitude of customer queries demonstrating empathy and our commitment to exceptional customer serviceSupport our 'People & Culture' initiatives by coordinating team-wide eventsProcess business tasks and support requests, within agreed turnaround timesThe PersonWe're looking for smart, curious people who bring a 'roll your sleeves up' mindset and want to make a difference. The ideal candidate will bring many of the following attributes and experiences:Demonstrated experience (1-3 years) working in a similar role in a small team environmentAbility to drive and manage competing tasks while prioritising effectivelyAn ability to synthesise lots of information and focus on key itemsExperience developing working relationships with both internal and external stakeholdersExcellent attention to detailExperience in process capture, documentation and improvementAn ability to navigate complex processes and getting 'cut through' when challengedStrong verbal and written communication skillsSelf-starter that is comfortable working in a fast-paced environment, dealing with ambiguityExperience with email platforms such as SendGrid or Mailchimp would be desirableExperience in, or an understanding of, consumer finance would be highly regardedTertiary qualifications in business, economics or related discipline preferred, but not essentialResearch shows that people from underrepresented backgrounds sometimes hesitate to apply for roles if they don't meet every requirement. If this is you, don't worry - we still encourage you to apply. We are committed to creating a workplace that supports long-lasting and meaningful careers for everyone, and your unique skills and perspective might be just what we're looking for!Why Join Us?Enjoy a flexible and dynamic start-up environmentWe nurture a safe space for our people to show up as they are!Competitive salary and bonus structureOpportunities for professional growth and developmentAccess to the best in class benefits that CommBank offers.This role is a fantastic opportunity to join a fast-paced, collaborative and informal team with a start-up culture, with big plans and backing, and where you get every opportunity to shine.
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